PAMELA DAVIDSON
West Vancouver,BC
Summary
Adept in crisis management and customer service, I excelled at the Canadian Mental Health Association by establishing vital support networks and advocating for marginalized individuals. My adaptability and compassionate approach, honed across diverse roles, including demanding environments at the Squarerigger Pub, have consistently enhanced client and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Bartender/Server
the Squarerigger Pub
06.2021 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Housing and Outreach
Canadian Mental Health Association
05.2021 - 11.2022
- Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
Shelter Staff Member
Lookout Society
06.2020 - 11.2022
- Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.
- Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
- Supported the development of goal-oriented action plans for shelter residents seeking long-term housing solutions.
- Collaborated with community partners to ensure access to essential resources for shelter residents.
Bartender/Server
The Rusty Gull
09.2015 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Upheld strict regulations for safe alcohol service and food safety.
- Served food and beverages promptly with focused attention to customer needs.
Education
Higher National Diploma - Performing Arts
Reid Kerr College
Scotland06.2008
Skills
- Customer Service
- Highly reliable
- Clear and effective communication
- Adaptability
- Self Motivation
- Crisis Management
- Crisis Intervention
- Compassionate
Languages
English
training
- Nonviolent Crisis Intervention Training
- Naloxone Training
- Mental Health First Aid
Timeline
Bartender/Server
the Squarerigger Pub
06.2021 - Current
Housing and Outreach
Canadian Mental Health Association
05.2021 - 11.2022
Shelter Staff Member
Lookout Society
06.2020 - 11.2022
Bartender/Server
The Rusty Gull
09.2015 - 03.2020
Higher National Diploma - Performing Arts
Reid Kerr College
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