Pamela Cruz
Toronto
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personal development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Customer Service Collections Manager
Guardian Financial And Consulting Services Llc
03.2022 - 06.2023
- Evaluated employees, provided feedback on product and service improvements to better meet customer needs and expectations.
- Trained and supervised team members in providing quality service to customers and on procedures that were established within our department
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
Accounting Manager
Guardian Financial And Consulting Services Llc
03.2022 - 06.2023
- Developed and implemented various procedures to improve accounting process.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Customer Service Representative
Allstate Roadside Assistance
01.2021 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Restaurant Waitress
Toks
09.2020 - 12.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
No Degree - Medical Care
Justo Sierra Medical School
Mexico City02.2021
Skills
- Leadership skills
- Excellent customer service
- Excel
- Powerpoint
- Microsoft Word
- Outlook
- Bilingual
Timeline
Customer Service Collections Manager
Guardian Financial And Consulting Services Llc
03.2022 - 06.2023
Accounting Manager
Guardian Financial And Consulting Services Llc
03.2022 - 06.2023
Customer Service Representative
Allstate Roadside Assistance
01.2021 - 02.2022
Restaurant Waitress
Toks
09.2020 - 12.2020
No Degree - Medical Care
Justo Sierra Medical School
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