Pamela Cotnam

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Defined clear targets and objectives and communicated to other team members.

• Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
• Working collaboratively with the Child Welfare Team for service improvement .

Managed the Jurisdictional Directive Transfer between Dilico Anishinabek Family Care and Tikinagan Child an family Services

Worked collaboratively with the other Child Well Being Agency and Children`sz Aid Society to resolve jurisdictional issues.

• Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
• Improved communication between departments by developing and implementing a centralized intake management system.
• Maintained strict compliance with regulatory guidelines, ensuring accurate documentation and reporting of information obtained during the intake process.
• Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.

• Investigated alleged abuse, neglect, and abandonment of children to determine abusive or unsafe conditions.
• Wrote descriptive and accurate impending and present danger assessments and family functioning assessments.
• Kept abreast of changes in legislation related to child welfare services to ensure adherence to evolving guidelines and requirements.
• Developed individualized service plans that addressed specific needs identified during assessments, resulting in better-targeted interventions for each child''s situation.
• Managed caseloads efficiently, prioritizing cases based on urgency and risk level.