Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Costa Barros Rodrigues

Coquitlam,BC

Summary

Entrepreneur at heart. Experienced in managing business operations. Detail-oriented team player, successful at leading multiple priorities with a positive attitude. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Manager of Business Operations

General Components
02.2022 - 09.2022
  • Streamlined business processes by analyzing current procedures and implementing necessary improvements.
  • Oversaw day-to-day office and warehouse operations by fostering deep professional relationships with team members and clients.
  • Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
  • Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
  • Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.

Sales Administrative Assistant

General Components
11.2020 - 02.2022


  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Performed research to collect and record industry data.
  • Lead generation.
  • Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
  • Managed phone and email correspondence.



Business Owner

Goncalves & Barros Doces E Bebidas Ltda.
01.2004 - 10.2018
  • Performed daily office administration.
  • Oversaw accounting functions to handle business financial needs.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
  • Managed customer flow to improve store design that encouraged browsing and increased the average transaction value.
  • Trained and supervised a team of staff members to maintain high standard of customer service and productivity.
  • Organized special in-store events to enhance customer relationships and drive store traffic, resulting in higher sales revenue.

Education

MBA - Leadership And Management

UCW - University Canada West
Vancouver, BC
12.2021

Associate Certificate - Business

BCIT - British Columbia Institute of Technology
Burnaby, BC
12.2019

Skills

  • Business Administration
  • Accounting Principles
  • Sales operations
  • Staff Management
  • Customer Service
  • Teamwork and Collaboration
  • Microsoft Office proficient

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Manager of Business Operations

General Components
02.2022 - 09.2022

Sales Administrative Assistant

General Components
11.2020 - 02.2022

Business Owner

Goncalves & Barros Doces E Bebidas Ltda.
01.2004 - 10.2018

MBA - Leadership And Management

UCW - University Canada West

Associate Certificate - Business

BCIT - British Columbia Institute of Technology
Pamela Costa Barros Rodrigues