Pamela Costa Barros Rodrigues
Coquitlam,BC
Summary
Entrepreneur at heart. Experienced in managing business operations. Detail-oriented team player, successful at leading multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Manager of Business Operations
General Components
02.2022 - 09.2022
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Oversaw day-to-day office and warehouse operations by fostering deep professional relationships with team members and clients.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
Sales Administrative Assistant
General Components
11.2020 - 02.2022
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Performed research to collect and record industry data.
- Lead generation.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Managed phone and email correspondence.
Business Owner
Goncalves & Barros Doces E Bebidas Ltda.
01.2004 - 10.2018
- Performed daily office administration.
- Oversaw accounting functions to handle business financial needs.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Managed customer flow to improve store design that encouraged browsing and increased the average transaction value.
- Trained and supervised a team of staff members to maintain high standard of customer service and productivity.
- Organized special in-store events to enhance customer relationships and drive store traffic, resulting in higher sales revenue.
Education
MBA - Leadership And Management
UCW - University Canada West
Vancouver, BC12.2021
Associate Certificate - Business
BCIT - British Columbia Institute of Technology
Burnaby, BC12.2019
Skills
- Business Administration
- Accounting Principles
- Sales operations
- Staff Management
- Customer Service
- Teamwork and Collaboration
- Microsoft Office proficient
Languages
English
Full Professional
Portuguese
Native or Bilingual
Timeline
Manager of Business Operations
General Components
02.2022 - 09.2022
Sales Administrative Assistant
General Components
11.2020 - 02.2022
Business Owner
Goncalves & Barros Doces E Bebidas Ltda.
01.2004 - 10.2018
MBA - Leadership And Management
UCW - University Canada West
Associate Certificate - Business
BCIT - British Columbia Institute of Technology