Pamela Cole
Conception Bay South,CA-NL
Summary
Experienced HR Business Partner with extensive experience in driving organizational change and enhancing employee relations. Proven ability to align HR initiatives with corporate objectives while implementing effective performance management strategies. Recognized for expertise in leading Equity and Diversity and Inclusion efforts through a collaborative, communicative approach. Committed to fostering a positive workplace culture that supports employee engagement and organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
Canada Post Corporation
St. John's, Newfoundland and Labrador
11.2016 - Current
- Led the implementation of Equity, Diversity, and Inclusion (EDI) strategies in the Atlantic Region, fostering a culture of inclusivity aligned with the Corporation's mission.
- Implemented comprehensive, corporate-wide HR programs and initiatives to align with organizational goals.
- Provided expert guidance to division heads and managers on a full spectrum of HR activities, including performance management, conflict resolution, as well as training and development.
- Supported employee relations by coaching managers, managing performance improvement processes, handling disciplinary actions, and conducting workplace investigations.
- Coordinated HR program rollouts, and identified opportunities for process improvements to enhance efficiency and effectiveness.
- Built strong relationships with division leaders to align people strategies with business objectives.
- Ensured smooth transitions by orchestrating HR activities related to role and employment adjustments.
- Coached managers on best practices for effective management of their teams.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Aligned HR policies with federal and local regulations.
- Provided guidance on labor relations matters such as collective bargaining agreements and union negotiations.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Advised supervisors on appropriate disciplinary action according to company policy when necessary.
- Participated in investigations into complaints of workplace harassment, discrimination, civil rights, and safety complaints.
- Facilitated annual employee performance reviews and provided feedback to improve job performance.
- Collaborated with senior leadership to develop strategic plans to support business objectives.
- Scheduled meetings with employees to address concerns and grievances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Occupational Health and Safety Officer
Canada Post Corporation
St. John's, Newfoundland and Labrador
02.2014 - 11.2016
- Communicated changes in legislation relating to occupational health and safety matters at all levels within the organization.
- Conducted periodic audits of worksites to identify risks associated with personnel, equipment or processes.
- Investigated incidents, accidents and near misses; identified root causes; recommended corrective actions.
- Inspected premises for hazards; reported findings to management teams for corrective action as needed.
- Actively participated in Health and Safety committees and meetings providing input into policy development initiatives.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Developed noise surveys, continuous atmosphere monitoring and ventilation surveys.
- Determined root causes of accidents via in-depth investigations and identified potential prevention strategies to mitigate future risk.
- Facilitated regular meetings between management representatives and union representatives regarding occupational health and safety issues.
- Analyzed data from incident reports in order to identify trends or patterns that could be addressed through proactive measures.
Health and Safety Manager (Maternity Replacement)
Pennecon
St. John's, Newfoundland and Labrador
04.2013 - 01.2014
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Monitored compliance of safety standards in the workplace.
- Conducted workplace safety inspections to identify and eliminate potential hazards.
- Reviewed safety legislation to determine necessary changes in safety requirements.
- Prepared documents related to health and safety for job bids.
Health and Safety Trainer
Dexter Municipal Group of Companies
Labrador City, Newfoundland and Labrador
03.2012 - 02.2013
- Delivered targeted instruction to ensure adherence to mine-specific driving protocols.
- Delivered health and safety training courses to a variety of audiences, including employees, supervisors, and managers.
- Designed educational material such as handouts, brochures, videos. to support health and safety initiatives.
- Trained workers on how to use personal protective equipment correctly and safely.
- Coordinated diverse events focusing on health and safety topics.
Education
Occupational Health And Safety Engineering Technology -
College of The North Atlantic
St. John's, NL12-2011
Project Management Professional -
York University
Toronto, ON04-2009
Bachelor of Arts -
Memorial University of Newfoundland
St John's, NL04-2006
Skills
- Diversity and inclusion
- Cultural awareness
- Employee relations
- Labor relations
- Succession planning
- Coaching and mentoring
- Talent management
- HR policies and procedures
Certification
- Alternative Dispute Resolution Certification -ADR Institute of Canada
- Leading a Mentally Healthy Workplace Certification- Queens University
- Indigenous Canada Certification- University of Alberta
- Cultural Humility Certification- First Light St. John's Friendship Center
- Workplace Harassment and Violence
References
References available upon request.
Timeline
Human Resources Business Partner
Canada Post Corporation
11.2016 - Current
Occupational Health and Safety Officer
Canada Post Corporation
02.2014 - 11.2016
Health and Safety Manager (Maternity Replacement)
Pennecon
04.2013 - 01.2014
Health and Safety Trainer
Dexter Municipal Group of Companies
03.2012 - 02.2013
Occupational Health And Safety Engineering Technology -
College of The North Atlantic
Project Management Professional -
York University
Bachelor of Arts -
Memorial University of Newfoundland
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