Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Clarke

Bowmanville,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance my abilities as well as the company's image.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Locomotive Engineer

Alstom
Etobicoke, ON
06.2019 - Current
  • Ensure that all transportation and customer service activities are performed safely and promptly while providing a service to the Metrolinx Go transit network as per corporate policies, practice, procedures, government regulations and Canadian rail operating rules.
  • Work very closely with train conductors and ensure proper communication is established to safely move the train.
  • Maintain safe train handling operations while adhering to schedules, operating rules, speed restrictions, proper guidelines, procedures and initiate immediate action to safely diffuse any undesired emergencies.
  • Monitor gauges and meters to measure speed, amperage and air pressure levels in brake lines and main reservoirs.
  • Communicate with the conductors and the rail traffic control center personnel by radio to issue and receive information concerning stops, delays and oncoming trains.
  • Perform regular brake tests to ensure the safety of all passengers on board.

Train Conductor

Alstom
Etobicoke
06.2013 - 06.2019
  • Communicated with train dispatchers and Rail traffic control to obtain and adjust directions.
  • Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
  • Performed daily inspections of the train to ensure safety for passengers
  • Maintained strict on time schedules for passengers
  • Conferred with engineers regarding train routes, timetables and discussed alternative routes in response to rail defects or obstructions.
  • Respond to all accidents or disruptions, communicating with the equipment maintenance team to minimize the effects on passengers and return to normal operations quickly.

Customer Service Ambassador

Alstom
Etobicoke, ON
02.2013 - 06.2013
  • Resolved customer complaints and inquiries with professionalism while prioritizing customer satisfaction and loyalty.
  • Acted as the first responder, including medical emergencies, disturbances, onboard incidents and crowd management.
  • Performed reports in writing, radio communication and public announcements to inform passengers of station stops, delays and any other special communications.
  • Operated the train doors safely, ensuring personal and passenger wellbeing
  • Prioritized tasks in a fast operational environment while maintaining safety awareness.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Logistics Shipping Coordinator

Loblaw’s
Ajax
04.2008 - 02.2013
  • Managed and monitored all daily warehouse production as well as warehouse employees using the Warehouse Management and Manhattan computer systems.
  • Generated and updated detailed reports using Microsoft office, excel and spreadsheets.
  • Performed daily Inventory control on perishable and non perishable food items as well as all warehouse and office supplies; coordinating with suppliers and providing purchase orders and invoices.
  • Assigned work systematically to the appropriate doors on the shipping docks and performed all daily tasks to ensure proper quality and quantities were delivered to the customer.
  • Worked directly with Canada Cartage Transportation to ensure all routes were dispatched in a timely manner.
  • Prepared all loading documentation as well as daily store invoices for all customers.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.

Automotive Line Operator

Auto modular Assemblies
Whitby, ON
03.2007 - 12.2007
  • Ensured quality products were used in the assembly of General Motors vehicles.
  • Installed, fastened and attached various components and parts on a moving assembly line using air powered tools.
  • Maintained a clean and organized work station.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

High School Diploma -

O’Neill Collegiate Vocational Institute
Oshawa, ON

Skills

  • Reading Comprehension
  • Critical Thinking
  • Locomotive Engineering
  • Operational Efficiency
  • Two-Way Communication Device Use
  • Multitasking Abilities
  • Transportation Safety
  • Vendor Relationships
  • Client Support
  • Data Integrity
  • Customer Satisfaction
  • Work Orders

Certification

G class Ontario drivers lisence

CPR/First aid certificate

WHMIS certificate

CROR rules qualified (2013-present)

Transportation of dangerous goods ( CN railway)


Timeline

Locomotive Engineer

Alstom
06.2019 - Current

Train Conductor

Alstom
06.2013 - 06.2019

Customer Service Ambassador

Alstom
02.2013 - 06.2013

Logistics Shipping Coordinator

Loblaw’s
04.2008 - 02.2013

Automotive Line Operator

Auto modular Assemblies
03.2007 - 12.2007

High School Diploma -

O’Neill Collegiate Vocational Institute

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Pamela Clarke