PAMELA CHIMA
Winnipeg,MB
Summary
Main Objective: I am a responsible university graduate student looking for a part-time job. My career objective is to successfully launch and own a rewarding business. Extensive computer skills, able to work proficiently with MS word, excel, and PowerPoint. I am a quick learner who can adapt to a fast-paced environment as demonstrated by my work experience. Self-confident, organized, dynamic and a supportive team player, able to work with minimal supervision. Excellent communication skills and working well with people. Strong written and verbal skills. Highly motivated and innovative with excellent interpersonal skills. Valid student permit and eligible to work in Canada. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following company's policies and pursue every opportunity to support team members and address issues
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Care Practitioner
The Links
01.2024 - Current
- Provide guidance and support to young people in a residential and community setting.
- Develop individualized care plans for children and utilize evidence- based interventions.
- Facilitate and promote social, emotional, and educational development of young people.
- Monitor and assess youths’ progress, successes, and challenges.
- Liaise with external agencies, such as schools and health services, to ensure continuity of care.
Key Holder
Black Well
08.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Manager in Training
Urban Kids
02.2022 - Current
- Ensure that the store is clean and organized
- Manage the alarm system, including setting and disarming it
- Ensure that the security system is in working order
- Assist cashiers in periods of high customer volume
- Supervise the cleaning and delivery staff and oversee them outside of business hours
- Identify problems with working conditions and report them to management
- Offer support and training to new employees
- Perform product demonstrations to customers
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Assisted with onboarding of new employees by providing training and development resources.
- Gained knowledge of company policies, protocols and processes.
Student Volunteer
Klinic Community Centre
03.2023 - Current
- Working in a medical clinic, attending /registering community members
- Serving food to community members
- Outreach to the community to inform them about the free services offered in the WISH clinic.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Gained operational knowledge and supported departmental needs.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
Cashier, Crew Trainer
McDonald’s Restaurant
10.2020 - 02.2022
- Provided great customer service by carefully taking orders in a fast-paced environment
- Understood the required computer system for automated order-taking
- Handled cash and credit transactions accurately
Brand Representative
Hollister store
01.2020 - 11.2020
- Soliciting orders from new, prospective and current clients in their assigned areas
- Providing samples, catalogues and pictures of their companies’ products when requested
- Selling manufactured clothing, accessories and related fashion products
- Participating in product launches
- Listening to customer concerns and addressing any product issue
- Nurturing partnerships by tending to current clients' needs and helping them buy more
- House of Creamie restaurant, Imo State, Nigeria.
Baker
06.2019 - 08.2019
- Dispatcher, customer service representative, Before I moved to Canada for my education)
- Baker, dispatcher, customer service representative
- Operated POS terminals to input orders, split bills and calculate totals
- Educated guest on daily specials and appetizers, entrees, desserts, and other menu items
- Satisfied customers by topping off drinks and anticipating condiments, napkins, and other needs
- Promote desserts, appetizers, and specialty drinks to optimize sales
- Checked with guest to get feedback on food served, resolve issues, bring additional items and refill beverages
- Prepare dough for pies, bread, rolls and sweet goods, batters for muffins, cookies and cakes and icings and frostings according to recipes or special customer orders
- Bake mixed dough and batters
- Frost and decorate cakes or other baked goods
- Ensure the quality of products meets established standards
- Draw up a production schedule to determine the type and quantity of goods to produce
- Purchase baking supplies
- Oversee sales and merchandising of baked goods
- Global communication, Imo state, Nigeria
Customer representative
07.2018 - 09.2018
- Before beginning my diploma)
- Completed customer surveys for major companies
- Listened to customers’ concerns and answered their questions
- Analyzed and solved costumers service problems for Capital One
- Addressed the client’s complaint diplomatically, and assisted in reaching a compromise
- Informed customers of all current promotions.
Education
Bachelor of Arts - psychology
University of Manitoba
Winnipeg, MB12.2023
Skills
- Behavior Modeling
- Performance Improvement
- Educational Strategies
- Competition Law
- Telephone Etiquette
- Update Records
- Resolving Conflicts
- Marketing
- Customer service
Languages
English
Full Professional
Certification
First Aid and CPR
Timeline
Youth Care Practitioner
The Links
01.2024 - Current
Key Holder
Black Well
08.2023 - Current
Student Volunteer
Klinic Community Centre
03.2023 - Current
Manager in Training
Urban Kids
02.2022 - Current
Cashier, Crew Trainer
McDonald’s Restaurant
10.2020 - 02.2022
Brand Representative
Hollister store
01.2020 - 11.2020
Baker
06.2019 - 08.2019
Customer representative
07.2018 - 09.2018
Bachelor of Arts - psychology
University of Manitoba
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