PAMELA BUDAY
Oakville,Canada
Summary
Over 25 years of industry experience with a focus on leveraging CX automation platforms, including AI-powered bots, to achieve positive business outcomes. Dynamic and results-oriented Account Executive with a proven track record in the telecommunications industry, most recentky specializing in AI-driven customer engagement, digital solutions, and enterprise sales. Experienced in developing and nurturing long-term client relationships, leading complex sales cycles, and driving business growth through strategic planning and execution. Skilled in promoting AI-based outcomes in the digital/web/mobile space, including advanced chat solutions, to enhance customer and employee experiences. Proficient in building robust sales pipelines, responding to RFPs, and delivering compelling product demonstrations. Excellent interpersonal and leadership skills, with the ability to work independently and collaboratively within cross-functional teams.
Overview
37
37
years of professional experience
Work History
Account Executive
Verint Inc
Toronto, Ontario
03.2023 - Current
- Developed and nurtured long-term relationships with enterprise clients to understand their business goals and challenges
- Built and maintained a robust sales pipeline, identifying new business opportunities and executing strategies to close deals
- Collaborated closely with Business Development (BD) and presales teams to develop comprehensive sales strategies and proposals
- Led the response process for Requests for Proposals (RFPs), ensuring alignment with client requirements and Verint’s capabilities
- Delivered compelling product demonstrations to potential clients, showcasing how Verint’s solutions can meet their specific needs
- Acted as a brand ambassador for Verint, promoting the company’s mission and values at industry events and through various communication channels
- Monitored market trends and competitor activities to identify opportunities for growth and improvement
- Advocated for customer-centric solutions, leveraging insights to improve client and employee experiences across web and mobile platforms
Inside Sales Representative
Verint Inc
Toronto, Ontario
09.2022 - 03.2024
- Collaborated with Business Development (BD) and presales teams to refine sales strategies and ensure alignment with customer needs and business objectives
- Managed inbound and outbound sales efforts, including responding to Requests for Proposals (RFPs), ensuring solutions met client specifications and expectations
- Acted as a brand ambassador for the company, promoting its mission and values in client communications and through industry events
- Monitored market trends, competitor activities, and customer feedback to identify sales opportunities and areas for improvement
- Worked closely with Account Executives and other internal teams to track and manage leads, qualify opportunities, and drive growth using Salesforce for lead generation and account management
Project Manager CES Professional Services
Verint Inc
Toronto, Ontario
11.2017 - 09.2022
- Lead and manage multiple customer engagement solutions projects within the financial, government, and insurance sectors, with a specialization in Speech Analytics, Quality Monitoring, Advanced Desktop Analytics, and Workforce Management
- Develop comprehensive project plans in alignment with Statements of Work (SOWs), ensuring they meet client timelines, address business requirements, and optimize project budgets
- Assemble and oversee project teams, manage resource allocation, and coordinate scheduling and team activities throughout the project lifecycle
- Ensure consistent and timely communication with project stakeholders, adhering strictly to project governance and maintaining robust project oversight
- Cultivate and strengthen customer relationships to build trust, retain existing partnerships, and secure future business opportunities
Communication and Collaboration Specialist
407 ETR
Woodbridge, Ontario
01.2004 - 01.2017
- Managed telephony infrastructure, design, configuration, and testing, ensuring seamless communication and functionality
- Implemented and maintained voice-messaging applications, IVR programming and integrations, contact center, recording and quality monitoring systems, network integrations and back-end office applications
- Conducted bi-annual telephony network utilization analysis and implemented improvements
- Designed and executed contact center workflows, including testing, user acceptance, and implementation
- Developed and managed business relationships, procurement of upgrades, and annual maintenance contracts
- Developed/implemented/tested business continuity strategies
System Application Manager
Bell Canada
Toronto, Ontario
01.1996 - 01.2004
- Delivered optimized telephony solutions for enterprise business customers, collaborating with Sales, Engineering, Technicians, and Support teams
- Designed systems to meet client needs, trained administrators, provided ongoing support and training
- Single point of contact for enterprise business customers in Retail, Finance, Manufacturing and Government verticals
Acting Staff Manager Special Projects
Bell Canada
Toronto, Ontario
01.1995 - 01.1996
- Designed and implemented a revenue-generating contact centre for Bell Canada Norstar customers
- Hired and on-boarded technical resources, implemented a billing system, and managed performance metrics
System Application Representative
Bell Canada
Toronto, Ontario
01.1988 - 01.1995
- Managed team efforts for successful implementation of Norstar Key Systems in designated areas.
- Tailored training materials.
Education
Business Administration -
Sheridan College
01.1988
Skills
- Account planning
- Sales presentation
- Needs assessments
- Business development and planning
- Interpersonal skills
- Customer relationship management (CRM)
- Account management
- Lead development
- Account oversight
- Written and verbal communication
- Pipeline management
- Relationship building and management
Accomplishments
- 2022 Verint, Top Performer ISA
- 2023 CXPA Toronto, CX Rising Star of the Year
Timeline
Account Executive
Verint Inc
03.2023 - Current
Inside Sales Representative
Verint Inc
09.2022 - 03.2024
Project Manager CES Professional Services
Verint Inc
11.2017 - 09.2022
Communication and Collaboration Specialist
407 ETR
01.2004 - 01.2017
System Application Manager
Bell Canada
01.1996 - 01.2004
Acting Staff Manager Special Projects
Bell Canada
01.1995 - 01.1996
System Application Representative
Bell Canada
01.1988 - 01.1995
Business Administration -
Sheridan College
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