Pamela Bravo
Huntington Park
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Hardworking and willing to learn and adapt. Ready to help lead or be part of a team that can accomplish goals and tasks in a proficient and timely manner.
Overview
12
12
years of professional experience
Work History
Associate Teller
BMO Bank
02.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Monitored and reported suspicious activity in line with bank security policies.
- Executed wire transfers, stop payments and account transfers.
Lead Associate Ops-Manager on Duty
JP Morgan Chase
05.2015 - 11.2022
- For 7 years I worked side by side with several branch manager in my same location. I assisted them with all aspects of the branch operations, including loss control, compliance, audit standards and team culture.
- Mentor tellers with relevant policies and procedures followed by documentation of occurrence, report to manager if needed, create an action plan if required.
- Provides exceptional client service with the ability to de-escalate and resolve client issues
- Maintained and prioritized to-do-list and followed up with manager regularly to debrief and create deadlines to complete tasks on-time.
- Established great relationships with all team members as well as with clients.
Teller
JPMorgan Chase
09.2013 - 05.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history and services charges.
- Foreign currency exchanges and cash savings bonds.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Ability to work with minimal supervision.
- ATM custodian
- Lead Teller
Education
High School Diploma -
Santa Monica College
Santa Monica, CASkills
- Strong desire and ability to influence, educate and connect team, partners and clients to technology
- Leverage technology to increase efficiency
- Able to efficiently work in fast paced environments as well as individually in sole environment
- Experience handling currency and processing financial transactions, as well as identifying counterfeit bills
- Knowledgeable with check acceptance including verifying endorsements, dates, identification of presenter, and verifying the legitimacy of documents provided
- Bilingual Fluent in both English and Spanish
- Ability to identify and acknowledge when a situation needs to be escalated through proper channels
- Experience with office applications such excel, outlook, office, and powerpoint
- Able to lead team in order to achieve company goals
- Ability to work within a team and collaborate with team members
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Teller
BMO Bank
02.2024 - Current
Lead Associate Ops-Manager on Duty
JP Morgan Chase
05.2015 - 11.2022
Teller
JPMorgan Chase
09.2013 - 05.2015
High School Diploma -
Santa Monica College
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