Pamela Blackmore

Summary

I am a Trained Medical Administrative Assistant and have been working the past several years with General Surgeons.

I am Educated in using the Intrahealth computer program, (Profile booking programs), Health Horizon Programs, Medicare Billing, use of EHR and EMR.

I have many years of reception duties, possess pleasant telephone etiquette. Well experienced in Ordering supplies, and doing maintenance for office equipment. I commit to Confidentiality and accuracy in my work.

• Set up the cardiologist's office and worked for six months with the cardiologist until Dr. Bacque started in August-September 2024.
• Booked and confirmed patients. Answered Telephones Daily.
• Did the daily billings and shadow billings through Medicare.
• Took patients blood pressure readings and weight and height measurements.
• Prepared documents for Cardiac Referrals to St. John.

• Trained 2 Receptionist on the Intrahealth, Profile computer system, trained Medicare Billing and use of EMR and EHR for Dr. Saba Islam.

• Scheduled patient appointments, verifying accuracy of appointment times with providers.
• Called patients to confirm scheduled appointments and obtain additional details.
• Performed data entry tasks related to billing and collections procedures.
• Communicated with patients with compassion while keeping medical information private.
• Greeted and checked in patients, updating patient information in computer system.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Monitored office supplies inventory and placed orders when necessary.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Answered telephones and directed calls to appropriate medical or administrative staff.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Assisted with filing of medical records and documents, maintaining accurate electronic files.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Answered incoming calls, responding to inquiries from patients and other medical offices.
• Scheduled and confirmed patient appointments and consultations.
• Ordered and maintained supply inventory for medical office.
• Straightened up waiting room to maintain neat and organized space.
• Processed referrals for specialist care when requested by physicians or patients.
• Adhered to HIPAA requirements to safeguard patient confidentiality.

• Carried out the same duties as with Dr. Bacque and Dr. Purcell.