Pamela Billingsley
Sherwood Park,AB
Summary
Dynamic and compassionate professional with extensive experience at Art's Autobody, excelling in client relations and reception oversight. Proven ability to enhance patient satisfaction through attentive care and effective communication. Skilled in multi-line phone operation and file organization, ensuring smooth office operations and fostering a welcoming environment for all visitors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Art's Autobody
09.2011 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Improved client satisfaction with timely and accurate information provision.
- Monitored front areas so that questions could be promptly addressed.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Health Care Assistant
Robin Hood Association
01.2005 - 01.2008
- Observed patient skin conditions and reported findings to registered nurse.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Special Needs Assistant
Wye Elementary School
09.2002 - 06.2003
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Monitored student classroom and outdoors activities to promote student safety.
- Enhanced student learning by implementing individualized education plans tailored to each student''s needs.
- Assisted in the development of social-emotional learning curricula tailored to the unique needs of students with disabilities.
- Promoted effective communication between students with special needs, their peers, and educators through active listening and clear expression of ideas.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Education
Special Needs Education Assistant - Education
Grant MacKewan
Edmonton, AB09-2005
Skills
- Client reception oversight
- Multi-line phone operation
- Appointment setting
- Reception area maintenance
- File organization
- Client relations
- Calendar management
- Scheduling appointments
- Mail routing
- Fee collection
- Phone and email etiquette
Certification
- special needs educational assistant
Timeline
Receptionist Administrator
Art's Autobody
09.2011 - 01.2022
Health Care Assistant
Robin Hood Association
01.2005 - 01.2008
Special Needs Assistant
Wye Elementary School
09.2002 - 06.2003
Special Needs Education Assistant - Education
Grant MacKewan
Similar Profiles
SAMUEL GOODESAMUEL GOODE
Inside Sales Representative at Art's Music Shop, Inc.Inside Sales Representative at Art's Music Shop, Inc.
Edwin PaezEdwin Paez
Lead Installation Technician at Art's InstallationsLead Installation Technician at Art's Installations
Shital WaniShital Wani
Lecturer, Computer Science at Yeshwantrao Mohite College of Art's Science andLecturer, Computer Science at Yeshwantrao Mohite College of Art's Science and
Ava AmburyAva Ambury
Sales Associate at La Vie En RoseSales Associate at La Vie En Rose
Emma SwitzerEmma Switzer
Sales Associate at Best Buy MobileSales Associate at Best Buy Mobile