Encouraging teammate and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Having worked at CMLS Financial for more than 5 years in both Customer Service and Administrative departments, I have participated in several courses, acquiring both technical knowledge and building personal growth.
Working with other teams to satisfy customer requirements in a timely manner has given me insight as to how different departments function on a daily basis.
Training new members of the team has helped me to understand how others view problems and as a unit we work to resolve any issues that arise.
Prior to obtaining my class 1 license, I spent 20 years working in the customer service industry – cashier/clerk, sales associate, waitressing – and have extensive experience dealing with the public both as an employee and a consumer.