Pamela Artavia
Moose Jaw,SK
Summary
Customer-focused professional with experience in managing high-volume interactions, recommending tailored merchandise, and processing transactions. Proven leader in training new associates to enhance customer retention and loyalty. Committed to delivering exceptional customer experiences and driving sales through effective visual merchandising and accurate record-keeping.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Supervisor
Sobey's Liquor
Moose Jaw, Saskatchewan
06.2024 - Current
- Supervised daily operations of liquor store ensuring compliance with policies
- Trained and mentored staff on customer service best practices
- Resolved customer inquiries and complaints efficiently and professionally
- Directed subordinates in performing their job duties.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Mark's
07.2022 - Current
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Build relationships with customers to encourage repeat business.
- Manage returns, exchanges and refunds in accordance with store policy.
- Captures emails to help drive sales, sign up new Triangle MasterCard recipients and scan Triangle points cards.
- Collect donations for Kids Jumpstart which stays in Moose Jaw.
Sales Associate
Old Navy
12.2010 - 08.2022
- Helped customers complete purchases, locate items in store and get them signed up to receive emails for sales and promotions.
- Answered questions about store policies and addressed customer concerns.
- Adapted work hours and volunteered for additional shifts to fulfill staffing needs.
- Train new team members on POS system operation, customer service strategies at cash and tips for being fast and efficient.
- Operated cash register for cash, gift card and credit card transactions with excellent accuracy levels.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Concession Stand Worker
Mosaic Place
10.2019 - 03.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
- Prepped food items for later use to save staff time during busy hours.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
Sales Associate
Payless Shoe Store
08.2008 - 01.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared cash deposits with zero discrepancies.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
GED -
Winnipeg Adult Education Centre
Winnipeg, MB06-1996
Skills
Customer service excellence
Management experience
Staff training
Safety compliance
Regulatory compliance
Time management
Multitasking ability
Quick learner
Professional conduct
Certification
- Serve it right
- First aid
Timeline
Supervisor
Sobey's Liquor
06.2024 - Current
Sales Associate
Mark's
07.2022 - Current
Concession Stand Worker
Mosaic Place
10.2019 - 03.2020
Sales Associate
Old Navy
12.2010 - 08.2022
Sales Associate
Payless Shoe Store
08.2008 - 01.2009
GED -
Winnipeg Adult Education Centre