PAMELA ARGUELLES
Guelph,ON
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
4
4
years of professional experience
Work History
Supporter Services Administrator/ Receptionist
ShareWord Global
08.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Customer Service Guest Specialist
Booking. com
03.2019 - 09.2021
- Assist customers with booking enquires and also handle complaints, assist hotels.
- Handle 55+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Exceeded company productivity standards on consistent basis.
- Liaised cross-functionally to develop operational improvement initiatives.
- Mentored new employees on procedures and policies to maximize team performance.
Sales Representative
Latin America
02.2018 - 08.2018
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Created successful strategies to develop and expand customer sales.
Sales Executive
AT&T
09.2016 - 02.2017
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Assigned qualified leads to field sales team for further development and closure.
- Sourced new sales opportunities through inbound lead follow-
- Completed performance updates and quarterly business reviews and presented findings.
Education
Diploma - International Business Management
Greystone College of Technology and Business
01.2018
Bachelor’s Degree - Management and Business Management
Universidad Veracruzana
01.2017
Skills
- Active listening, Empathy, Problem-solving, Patience, Adaptability and Knowledge
- Customer relations
- Senior leadership support
- Project management
- Adaptive team player
- Sales expertise
- Problem Resolution
- High attention to detail
- Telephone Skills
- Customer Service
- Business Administration
- Blackbaud the Raiser's Edge
Timeline
Supporter Services Administrator/ Receptionist
ShareWord Global
08.2022 - 01.2023
Customer Service Guest Specialist
Booking. com
03.2019 - 09.2021
Sales Representative
Latin America
02.2018 - 08.2018
Sales Executive
AT&T
09.2016 - 02.2017
Diploma - International Business Management
Greystone College of Technology and Business
Bachelor’s Degree - Management and Business Management
Universidad Veracruzana
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