Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
PHOTOGRAPHY
Timeline
SalesAssociate

Pamela Angel Roa

Sales associate
Toronto,ON

Summary

Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

5
5
years of professional experience

Work History

Sales Associate

TJX Companies
10.2018 - Current
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

High School Diploma -

Yorkdale Adult Learning Centre
North York, ON
12.2025

Skills

  • Decision-Making
  • Inventory Control
  • Sales Development
  • Adapt to diverse groups
  • Client Service
  • Teamwork and Collaboration
  • Computer Proficiency and Microsoft Office
  • Policy and Procedure Adherence
  • Sales floor organization
  • Relationship selling
  • Customer Service
  • Money Handling
  • Positive Customer Engagement
  • Point of sale operation
  • Purchase Packaging
  • Informed Product Selections
  • Organization
  • Self-Checkout Assistance

Websites

Accomplishments

part of the health and safety committee .

Languages

Spanish
Native or Bilingual

PHOTOGRAPHY

photography is more like a hobby is like part of my life, brings vivid memories to mind reminiscing situation, places and people, once one of my photos got published by Narcity.

Timeline

Sales Associate

TJX Companies
10.2018 - Current

High School Diploma -

Yorkdale Adult Learning Centre

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Pamela Angel Roa Sales associate