Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Pamela Andersen

Thunder Bay,Canada

Summary

A professional in administrative support, focused on delivering seamless office operations and improving workflow efficiency. Known for proactive problem-solving and strong attention to detail, ensuring all tasks are completed to high standards. Team-oriented with proven track record in fostering collaborative work environments and adapting to dynamic office needs. Skilled in document management, scheduling, and customer service.

Overview

26
26
years of professional experience

Work History

Senior Office Support Assistant

Gleeson Clinic
04.2021 - Current
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Organized new hire, security and temporary paperwork.
  • Streamlined budget management by monitoring expenses closely and identifying cost-saving opportunities.
  • Boosted departmental organization with the implementation of effective filing systems and data management techniques.
  • Optimized workspace functionality by regularly assessing needs for supplies, equipment upgrades, or repairs.
  • Reduced errors in document preparation with meticulous proofreading and attention to detail.
  • Provided exceptional customer service to both internal and external clients, resolving issues promptly and maintaining satisfaction levels.
  • Enhanced workflow efficiency with proactive anticipation of deadlines while managing multiple priorities concurrently.
  • Executed record filing system to improve document organization and management.
  • Performed wide-ranging administrative, financial and service-related functions.

Duel Cage & Coin Supervisor

Gateway Casinos & Entertainment Limited
11.2018 - 06.2021
  • Ability to work under pressure in fast, casino environment while dealing with patrons, management and team members.
  • Ensures that all gaming materials and chips are secure.
  • Complete daily paperwork, record and reconcile the end of the night.
  • Maintains and trouble shoots the gaming floor machines to ensure a smooth gaming experience.
  • Knowledge of Fintrac and Playsmart as required by AGCO.
  • Process USD/CAN deposits and coin orders for the casino.
  • Counts and verifies opening and closing floats for all coin, currency, chips, and lottery items.
  • Counts and physically lays out cash and value chips according to established company policies and procedures.

Customer Service Representative

Liquor Control Board of Ontario
10.2015 - 05.2019
  • Serve customers promptly, courteously and responsibly,
  • Unloading trucks; handling stock
  • Operating computerized cash registers
  • Repetitive moving and lifting of bottles varying in weight, and lifting cases weighing up to 60 lbs/28 kg; standing for extended periods of time.
  • Check ID program
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.

Branch Manager

Enterprise Holdings Canada
01.2006 - 01.2015
  • Branch Manager Thunder Bay, ON 2010-2015
  • Branch Manager Selkirk, MB 2009-2010
  • Branch Manager Fort Frances, ON 2006-2009

Support Manager & Accounting Associate

Wal-Mart Canada Inc
01.2000 - 01.2006
  • Support Manager Fort Frances, ON 2006-2006
  • Accounting Associate Thunder Bay, ON 2000-2006

Education

Bachelor of Arts Degree - Political Science, Women Studies

Lakehead University
01.2004

O.S.S.A and O.A.C Diploma - undefined

East Lambton Secondary School
01.2000

Skills

  • Customer service skills
  • Merchandising skills
  • Effective decision making
  • Able to adapt to any operating system
  • Cash handing, receipting payments, making deposits, reconciliation of daily receivables
  • Manage a staff of or able to work alone
  • Reliable, Dependable and Trustworthy
  • Communication and Interpersonal Skills
  • Strong organizational skills
  • Accurate data entry
  • Staff training and development
  • Efficient scheduling

Awards

  • Moderator for the provincial election for the Rainy River District,
  • Vice President of The Fort Frances Chamber of Commerce

Timeline

Senior Office Support Assistant

Gleeson Clinic
04.2021 - Current

Duel Cage & Coin Supervisor

Gateway Casinos & Entertainment Limited
11.2018 - 06.2021

Customer Service Representative

Liquor Control Board of Ontario
10.2015 - 05.2019

Branch Manager

Enterprise Holdings Canada
01.2006 - 01.2015

Support Manager & Accounting Associate

Wal-Mart Canada Inc
01.2000 - 01.2006

O.S.S.A and O.A.C Diploma - undefined

East Lambton Secondary School

Bachelor of Arts Degree - Political Science, Women Studies

Lakehead University

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Pamela Andersen