Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Pamela Toovey
Open To Work

Pamela Toovey

Human Resources
Victoria,BC

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Human Resources ConsultantHuman Resources ManagerHuman Resources Manager Human Resources Consultant Resource Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Victoria, BC, CAVictoria, BC
Open to relocation: Yes

Important To Me

Company CultureWork-life balancePaid time offHealthcare benefitsWork from home optionCareer advancementPersonal development programsTeam Building / Company RetreatsFlexible work hours

Summary

Strategic and people-focused Human Resources leader with 20 years of progressive experience across legal, national research, consulting, and retail environments, combining strategic vision with hands-on execution to advance organizational performance and employee success. CPHR-certified (BC & Yukon HRMA, 2010) and SHRM-SCP certified (SHRM, 2019), with proven expertise in building HR functions from the ground up, leading multi-site operations, strengthening organizational culture, and advising leaders across the full spectrum of HR. Recognized for a calm, principled, and collaborative leadership approach that builds trust, strengthens employee engagement, and aligns people strategies with organizational goals. Committed to cultivating inclusive, high-performing workplaces where employees and organizations thrive together and deliver lasting, positive impact.

Overview

2
2
Certification
1
1
year of post-secondary education
26
26
years of professional experience

Work History

Human Resources Consultant

2vC HR Consulting
Victoria, BC , Canada
10.2025 - Current
  • Provided HR consulting support to clients on customized projects and people strategies, strengthening employee engagement, retention, performance, psychological safety, workplace culture, and compliance.
  • Advised leadership and employees on complex HR matters, providing practical guidance aligned with organizational goals, strategic priorities, mission, vision, and values.
  • Developed tailored HR strategies and recommendations to address workforce challenges, improve employee experiences, and support sustainable organizational performance.
  • Pursued ongoing professional development, including AI Strategy for HR Leaders through AIHR, expanding expertise in emerging HR technologies and their application to people strategy.
  • Supported organizations in strengthening employee engagement, retention, and workplace practices, helping leadership address people-related priorities while maintaining alignment with HR standards and organizational objectives.

Human Resources Manager

Woodward & Co. Lawyers LLP
Victoria, BC , Canada
10.2020 - 10.2025
  • Served as a strategic HR Business Partner across the organization, advising partners, lawyers, paralegals, legal assistants, support staff, managers, and directors on employee relations, workforce planning, and people strategies.
  • Implemented HR systems, processes, and people-focused initiatives that improved operational efficiency and supported sustainable growth within a rapidly expanding Aboriginal Law firm.
  • Strengthened HR policies, processes, and programs to align workforce practices with organizational objectives, leadership priorities, and long-term strategic plans.
  • Led full-cycle talent acquisition and targeted recruitment strategies, increasing Indigenous representation and contributing to a 25% improvement in diversity, inclusion, and belonging across roles and departments.
  • Guided leadership development, workforce capability, and change management initiatives, enabling leaders to make informed decisions, strengthen organizational structures, and execute strategic workforce plans.
  • Managed the full employee lifecycle, from recruitment and onboarding through benefits, leave management, accommodations, return-to-work planning, performance support, and employee departures.
  • Conducted compensation reviews, market comparisons, job evaluations, skills inventories, role profiling, performance reviews, and engagement surveys, providing data-driven insights to support equitable compensation, employee development, and workforce planning.

Human Resources Manager

R.A. Malatest & Associates LTD
Victoria, BC , Canada
04.2010 - 10.2020
  • Implemented comprehensive HR systems, processes, and people practices across 5 national offices and 3 call centers, ensuring consistent employee experiences and alignment throughout the employee life cycle.
  • Optimized HR operations through the implementation of an HRIS, standardizing core HR functions across Canada while supporting project-based business needs and compliance with Canadian employment legislation.
  • Designed and supported compensation, performance management, workforce planning, job evaluations, and reward structures, aligning talent practices with organizational objectives and research project requirements.
  • Provided leadership consultation, training, and coaching on complex employee relations matters, achieving a 98% workplace conflict resolution rate and contributing to stronger retention and operational effectiveness.
  • Managed payroll, benefits, accommodations, and return-to-work processes for a workforce of 300+ employees, maintaining policy consistency and supporting compliance across 4 Canadian provinces.
  • Led full-cycle recruitment and talent acquisition initiatives that supported organizational growth from 10 to 300+ employees over 10 years, expanding from 1 Victoria office to 5 national offices and 3 call centers while maintaining talent agility to deliver projects on time and within budget.

Human Resources Consultant

2vC HR Consulting
Victoria, BC , Canada
01.2004 - 04.2010
  • Delivered customized HR consulting services to small business owners on short-term projects, developing practical strategies to strengthen employee engagement, retention, performance, workplace safety, culture, and compliance.
  • Supported recruitment and selection initiatives, advising business owners on candidate requirements, hiring processes, and workforce planning to improve talent acquisition outcomes.
  • Developed and supported training, development, and performance management strategies, helping organizations strengthen employee capabilities and establish clearer performance expectations.
  • Provided guidance on business planning and organizational design, aligning people strategies, roles, and reporting structures with business objectives and operational needs.
  • Delivered outplacement and workforce transition support, helping employees navigate career changes while assisting businesses with structured and compliant workforce planning.

Resource Manager

The Body Shop
Victoria, BC , Canada
04.2003 - 01.2004
  • Established HR frameworks and service standards for talent acquisition and performance development, strengthening hiring practices and aligning employee performance with organizational objectives.
  • Streamlined onboarding processes and training strategies, improving employee readiness, product knowledge, engagement, and retention across regional operations.
  • Provided strategic direction for regional training programs, using performance data and workforce insights to deliver actionable recommendations to leadership and reinforce service standards.
  • Ensured compliance with WorkSafeBC regulations and Canadian employment legislation, maintaining consistent health, safety, and workplace standards across operations.
  • Monitored sales trends and operational performance to identify opportunities for proactive intervention, loss prevention, and process improvement, supporting positive business outcomes and organizational change.

Educator

Sears Canada
Victoria, BC , Canada
08.2000 - 04.2003
  • Facilitated training, development, and outplacement services for 800+ unionized employees, supporting career growth, workforce transition, and organizational objectives.
  • Designed and delivered 150+ service excellence training programs across leadership, C-suite, sales, and frontline roles, strengthening service standards and employee capabilities.
  • Developed employee engagement initiatives and a balanced scorecard for performance management coaching, aligning workforce performance with organizational goals, values, and strategic priorities.
  • Created customized training plans, Learning Passport programs, and professional presentations to support consistent learning, performance development, and service excellence across the organization.
  • Earned recognition for service excellence and training leadership as a Certified Trainer with the Ministry of Tourism BC and SuperHost, demonstrating strong expertise in learning delivery and customer service standards.

Education

Human Resources Management Program -

Camosun College
Victoria, BC , Canada
01.2009 - 06.2010

Skills

  • Employee & Labour Relations: Managing workplace relationships, addressing employee concerns, and supporting positive, productive working environments
  • Workplace Culture & Engagement: Building inclusive workplace cultures and initiatives that strengthen employee engagement, belonging, and retention
  • Organizational Development & Design: Developing HR structures and workforce strategies that support organizational growth, including scaling operations across multiple locations
  • Talent Acquisition & Full-Cycle Recruitment: Managing recruitment from workforce planning and sourcing through interviewing, selection, onboarding, and retention
  • HRIS Implementation & Optimization: Supporting the implementation and improvement of HR systems and processes to increase operational efficiency and workforce data management
  • Change Management & Strategic Planning: Guiding organizations through workforce changes while aligning HR strategies with broader business objectives
  • Compensation & Labour Market Analysis: Conducting compensation reviews, market comparisons, and job evaluations to support competitive and equitable pay practices
  • Performance Management: Developing performance frameworks, coaching leaders, and aligning employee performance with organizational goals and expectations
  • Policy Development & HR Compliance: Developing and improving HR policies and processes while supporting compliance with workplace requirements and organizational standards
  • Training & Leadership Development: Designing and delivering training programs that strengthen leadership capabilities, employee performance, service excellence, and organizational effectiveness

Certification

  • CPHR | Chartered Professional in Human Resources BC & Yukon HR Management Association | BCHRMA. OCTOBER 2010 - PRESENT
  • SHRM - SCP | Senior Certified Human Resources Professional. Society of Human Resource Management | SHRM. MAY 2019 - PRESENT
  • Secret Clearance Security Directorate Division of Public Works and Government Services Canada | PWGSC. MAY 2010 - PRESENT

Timeline

Human Resources Consultant

2vC HR Consulting
10.2025 - Current

Human Resources Manager

Woodward & Co. Lawyers LLP
10.2020 - 10.2025

Human Resources Manager

R.A. Malatest & Associates LTD
04.2010 - 10.2020

Human Resources Management Program -

Camosun College
01.2009 - 06.2010

Human Resources Consultant

2vC HR Consulting
01.2004 - 04.2010

Resource Manager

The Body Shop
04.2003 - 01.2004

Educator

Sears Canada
08.2000 - 04.2003
Pamela TooveyHuman Resources