Pam Jackson
Saint John
Summary
Dynamic and dedicated Manager at John Howard Society, Fundy Region, skilled in advocacy and stakeholder management. Expert in developing supportive relationships and connecting clients to essential community resources. Proven ability to enhance care standards and facilitate training programs, ensuring a safe environment for individuals facing mental health challenges.
Overview
29
29
years of professional experience
Work History
MANAGER/CENTER DIRECTOR
JOHN HOWARD SOCIETY, FUNDY REGION
07.1996 - Current
- Collaborating with residents, their clinical team as well as community supports, family members and JHS Senior Management team to develop Case Plans and Safety plans conducive to each clients need.
- Ensuring clients basic needs are being met by providing a safe and secure living environment that meets or exceeds community living standards set forth by the Department of Social Development and Public Health
- Helping clients connect with community supports such as day programs, mental health providers, medical professionals, support workers, volunteer services, employment agencies, educational supports, addiction services, victim services and spiritual and cultural connection along with any other pertinent supports as identified in their individualized case plans.
- Attending important appointments and sharing ideas, suggestions and concerns regarding the care and support of our clients and advocating on their behalf when necessary.
- Completed all of JHS Specialized Employment and Training Enrichment Program and updated training on a yearly basis to ensure skills are current and up to date with new information. This training includes the following certified programs : Prevention of Neglect and Abuse, Boundaries, Report Writing, MANDT, First Aid/CPR, Food Safety, Violence and Harassment Training. Additional Training completed includes: SafeTalk, Non violent Crisis Intervention/CPI, ASSIST, Family Case Conferencing, Women Centered Training, Violence and Partner Abuse, Healthy Relationships, Cultural Awareness Training, Mental Health First Aid, DISC Personality Program through Insights, Facilitation Training, JHS Supervisory Training and Enrichment Program for Managers.
- In addition to the above training, I am now a facilitator of JHS mandatory training for all new and seasoned staff.
- Supporting clients emotional needs by actively listening, engaging in conversations, encouraging them to reach their full potential by building upon their strengths and helping them reach their case plan goals. Modelling positive relationships and teaching coping skills.
- Supervising, training and supporting employees through guidance, staff meetings, engagement/mentoring meetings, evaluations and being available for any additional support a needed.
- Documented meeting notes and action items to ensure accountability among team members.
Education
DIPLOMA - HUMAN SERVICE COUNSELLOR
APPRENTICESHIP And OCCUPATIONAL CERTIFICATON
PROVINCE OF NEW BRUNSWICK12-2022
CERTIFICATE - PRIDE PROGRAM
DEPARTMENT OF SOCIAL DEVELOPMENT
SAINT JOHN, NB06-2022
Skills
- Commitment to high standard of care for those living with mental illness, behavioral and developmental challenges
- Advocacy for the vulnerable population
- Ability to develop professional, nurturing and supportive relationships with the people we serve
- Following reporting protocols and safety practices to ensure residents are safe from neglect and abuse
- Developing relationships with community partners and collaboration to provide the best possible outcome for the people we serve
- Very knowledgeable of community resources and able to connect the people we serve to important services
- Stakeholder management
- Decision-making and critical thinking
- Staff development
- Schedule preparation
- Complex Problem-solving and communication skills
- Verbal and written communication
- Relationship building
- Documentation and reporting
- Policy implementation
- Conflict resolution
- Facilitator of one of the JHS's core programs (MANDT), which focuses on meeting our clients basic needs and providing them with a safe support system through deveoping healthy professional relationships
Timeline
MANAGER/CENTER DIRECTOR
JOHN HOWARD SOCIETY, FUNDY REGION
07.1996 - Current
DIPLOMA - HUMAN SERVICE COUNSELLOR
APPRENTICESHIP And OCCUPATIONAL CERTIFICATON
CERTIFICATE - PRIDE PROGRAM
DEPARTMENT OF SOCIAL DEVELOPMENT
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