PAM ERVIN
Hamilton,Canada
Summary
Administrator with extensive experience in office management and communication. Developed and implemented office policies while ensuring confidentiality of sensitive information. Proven track record of enhancing operational efficiency in a psychologist's office environment.
Overview
16
16
years of professional experience
Work History
Office Administrator
Dr. Laidlaw & Associates
Burlington, Canada
04.2021 - Current
- WSIB - tracked report submissions to ensure timely compliance.
- WSIB - Facilitated document and report uploads for timely processing.
- WSIB - I have trained on the new MH POC
- Telus - submit payment requests
- Telus - tracked payments
- Test materials - I proctored and scored manually and electronically, various test measures, including, but not limited to MMPI-3 and the PAI
- Managed Dr. Laidlaw's schedule
- Developed the office admin policies and procedures manual.
- Answer phones professionally while providing accurate information about the practice.
- Intake coordinator - conduct a confidential conversation to obtain information of the potential client's situation and to see if they were in the scope of our practice.
- Manage the SAFEGUARD program for the Hamilton Police Service and Halton Regional Police Service
- Processed invoices to ensure prompt payments and maintain accurate financial records.
- Created and maintained electronic and paper filing systems to enable efficient document retrieval.
- Maintained confidence and discretion in handling sensitive information.
Clinic Operations Manager
Advanced Rejuvenation Medical Spa
Burlington, Canada
03.2018 - 04.2021
- Managed office operations, supervised staff, and ensured high client satisfaction
- Scheduled patient appointments efficiently to optimize clinic workflow.
- Manage billing and minor bookkeeping.
- Maintain clinic inventory and equipment through suppliers and providers
- Updating and filing patient records, including insurance forms
- Answered phone calls and greeted patients at the front desk.
- Coordinated promotional campaigns to drive business growth
- Promoted skin care lines and services, contributing to increased sales
- Medical Spa celebrating 14 years helping clients look and feel their best
Senior Sales Professional
Muscle Pharm Canada
Burlington, Canada
03.2010 - 03.2018
- Key sales representative managing AB, SK, MB, and all Eastern provinces, appointed to establish the Muscle Pharm brand in the Canadian market.
- Notable achievements include:
- National channel manager for Popeye's Supplements
- Successfully negotiated and secured key partnership with Supplement King
- Delivered incremental sales increase of 10% throughout all territories
- Competitively prospected territories for an average addition of 3 new accounts monthly
- Trained sales representatives on effective selling strategies in the field.
- Canadian division of international sport supplement specialists with annual sales of 12.5 m
Education
Associate of Science -
Lake Superior State University
Skills
- Organizational proficiency
- Attention to detail
- Task prioritization
- Multitasking
- Discretion and confidentiality
- Professional reliability
- Communication excellence
- Adaptability and flexibility
Timeline
Office Administrator
Dr. Laidlaw & Associates
04.2021 - Current
Clinic Operations Manager
Advanced Rejuvenation Medical Spa
03.2018 - 04.2021
Senior Sales Professional
Muscle Pharm Canada
03.2010 - 03.2018
Associate of Science -
Lake Superior State University