Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pamela Caswell

Huntsville,ON

Summary


Sales professional with background in retail and insurance.

Skilled in delivering exceptional customer service and driving sales. Highly focused, reliable and results-driven, with excellent communication and problem-solving skills. Known for strong team collaboration, adaptability to changing sales environments and highly focused on achieving organizational goals.


Overview

32
32
years of professional experience

Work History

Insurance Broker

HRC Insurance/Westland Insurance
09.1996 - 11.2023
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Analyzed client needs to recommend appropriate coverage options, enhancing customer satisfaction and retention.
  • Led training sessions for new staff on industry regulations and best practices, fostering knowledgeable team environment.
  • Implemented organized system for managing client files, improving overall productivity and data management capabilities.
  • Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
  • Mentored entry-level brokers.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Retail Sales Associate

Mazooma
05.1996 - 09.1996
  • Delivered exceptional customer service, fostering positive shopping experiences and enhancing customer loyalty.
  • Maintained accurate inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Assisted in visual merchandising, optimizing store layout to drive product visibility and sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.

Retail Sales Associate

Ruby's Men's Wear
05.1992 - 08.1995
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Helped customers complete purchases and locate items.

Education

R.I.B.O. License - Insurance

Insurance Brokers Association of Ontario
Toronto, ON
12-1997

C.A.I.B. Distinction - Insurance

Canadian Association of Insurance Brokers
Toronto, ON
12-1997

Bachelor of Arts - Social Sciences

Mcmaster University
Hamilton, ON.
05-1996

Skills

  • Customer service
  • Organization
  • Attention to detail
  • Teamwork and collaboration
  • Reliability and punctuality
  • Policy and procedure adherence

Languages

English
Native or Bilingual
French
Elementary

Timeline

Insurance Broker

HRC Insurance/Westland Insurance
09.1996 - 11.2023

Retail Sales Associate

Mazooma
05.1996 - 09.1996

Retail Sales Associate

Ruby's Men's Wear
05.1992 - 08.1995

R.I.B.O. License - Insurance

Insurance Brokers Association of Ontario

C.A.I.B. Distinction - Insurance

Canadian Association of Insurance Brokers

Bachelor of Arts - Social Sciences

Mcmaster University
Pamela Caswell