Pamela Caswell
Huntsville,ON
Summary
Sales professional with background in retail and insurance.
Skilled in delivering exceptional customer service and driving sales. Highly focused, reliable and results-driven, with excellent communication and problem-solving skills. Known for strong team collaboration, adaptability to changing sales environments and highly focused on achieving organizational goals.
Overview
32
32
years of professional experience
Work History
Insurance Broker
HRC Insurance/Westland Insurance
09.1996 - 11.2023
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Analyzed client needs to recommend appropriate coverage options, enhancing customer satisfaction and retention.
- Led training sessions for new staff on industry regulations and best practices, fostering knowledgeable team environment.
- Implemented organized system for managing client files, improving overall productivity and data management capabilities.
- Contributed to company growth through participation in industry events, conferences, and seminars promoting our services.
- Mentored entry-level brokers.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Retail Sales Associate
Mazooma
05.1996 - 09.1996
- Delivered exceptional customer service, fostering positive shopping experiences and enhancing customer loyalty.
- Maintained accurate inventory levels, ensuring product availability and minimizing stock discrepancies.
- Assisted in visual merchandising, optimizing store layout to drive product visibility and sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
Retail Sales Associate
Ruby's Men's Wear
05.1992 - 08.1995
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Helped customers complete purchases and locate items.
Education
R.I.B.O. License - Insurance
Insurance Brokers Association of Ontario
Toronto, ON12-1997
C.A.I.B. Distinction - Insurance
Canadian Association of Insurance Brokers
Toronto, ON12-1997
Bachelor of Arts - Social Sciences
Mcmaster University
Hamilton, ON.05-1996
Skills
- Customer service
- Organization
- Attention to detail
- Teamwork and collaboration
- Reliability and punctuality
- Policy and procedure adherence
Languages
English
Native or Bilingual
French
Elementary
Timeline
Insurance Broker
HRC Insurance/Westland Insurance
09.1996 - 11.2023
Retail Sales Associate
Mazooma
05.1996 - 09.1996
Retail Sales Associate
Ruby's Men's Wear
05.1992 - 08.1995
R.I.B.O. License - Insurance
Insurance Brokers Association of Ontario
C.A.I.B. Distinction - Insurance
Canadian Association of Insurance Brokers
Bachelor of Arts - Social Sciences
Mcmaster University