Pamela Martinez
Modesto
Summary
Demonstrated ability to adapt quickly to new environments with strong analytical, communication, and teamwork skills. Eager to contribute to team success and enhance professional skills, bringing a positive attitude and dedication to continuous learning and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Teller
Westamerica Bank Modesto
Modesto, Ca
09.2024 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Cross-sold credit cards, loans and other bank products.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Assistant Manager
T-Mobile
Modesto
01.2024 - 09.2024
- Assisted and helped with administration duties. Received top RSR for the district for the month of June 2024.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Manager
Metro by T-mobile
Modesto
08.2018 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
business Marketing
CSU Stanislaus
Turlock, CA07.2025
High school Diploma - undefined
Central Valley High School
Ceres, Ca06.2018
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Cash counting
- Customer relationship development
- Listening and comprehension
- Relationship building
- Sales and Cross-selling
- Time management
- Bilingual; Spanish & English
- Multitasking and organization
- Clear communication
- Team leadership
- Task delegation
- Customer service
- Decision-making
- Problem-solving
Certification
Passed State notary exam of June 2025 currently waiting for license.
LANGUAGES
Bilingual; English And Spanish
Timeline
Bank Teller
Westamerica Bank Modesto
09.2024 - Current
Assistant Manager
T-Mobile
01.2024 - 09.2024
Store Manager
Metro by T-mobile
08.2018 - 05.2022
High school Diploma - undefined
Central Valley High School
business Marketing
CSU Stanislaus