Palwinder Kaur Lally
Brampton
Summary
Dynamic professional with a proven track record at Casa Dee Montessori School, excelling in staff management and customer service. Recognized for enhancing team productivity through strategic planning and effective problem-solving. Adept at training and mentoring, fostering a collaborative environment that drives success and boosts satisfaction.
Overview
9
9
years of professional experience
Work History
Supervisor
Casa Dee Montessori School
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Security Officer
Sentinel Security
01.2022 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Early Childhood Educator
New Playland Nursery School
10.2019 - 11.2022
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Boosted children''s social skills development through group projects and collaborative games.
Manager
Burrito Boyz
07.2018 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
Server
Freshii
10.2016 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Post Graduate Diploma - Early Childhood Education
Canadore College of Applied Arts And Technology
Mississauga, ON04-2018
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Operations management
- Relationship building
- Schedule development
- Policy enforcement
- Public speaking
- Conflict resolution
- Negotiation
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Supervisor
Casa Dee Montessori School
12.2022 - Current
Security Officer
Sentinel Security
01.2022 - 12.2023
Early Childhood Educator
New Playland Nursery School
10.2019 - 11.2022
Manager
Burrito Boyz
07.2018 - 04.2021
Server
Freshii
10.2016 - 06.2018
Post Graduate Diploma - Early Childhood Education
Canadore College of Applied Arts And Technology
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