Palwinder Singh Sandhu
Kamloops,Canada
Summary
Dedicated and results-driven Restaurant Supervisor with over 7 years of experience managing front-and back-of-house operations in fast-paced restaurant environments, including 3 years in Singapore and 4 years in Canada. Demonstrated expertise in staff training, budget planning, inventory control, and customer satisfaction and committed to fostering team collaboration and upholding the highest standards of food safety and service.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Store Supervisor
Husky Gas Station
07.2021 - 02.2025
- Supervised daily store operation ensuring smooth workflow and high standards of customer service.
- Lead, train, and motivate a team of sales associates to achieve individual and store targets.
- Monitor inventory levels, perform stock replenishment, and manage loss-prevention Strategies.
- Handle customer complaints and resolve issue promptly to maintain satisfaction and loyalty.
- Generate sales reports and assist management in planning promotional activities.
- Ensure compliance with health, safety, and retail regulations.
- Trained and mentored new employees on company policies and customer service standards.
- Supervised daily operations to ensure optimal staffing and workflow efficiency.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
Cook/Kitchen Supervisor
A&W Restaurant
01.2022 - 11.2024
- Prepared and served menu items according to brand standards recipes and food safety requirements.
- Collaborate with kitchen staff to ensure timely service during peak hours.
- Adhere to food safety and sanitation policies to exceed health inspection standards.
- Managed inventory of ingredients and report shortages to manager.
- Ensured cleanliness of the Kitchen and cooking equipment consistently.
- Assisted with receiving deliveries and proper storage of food supplies.
- Supported shift supervisors with daily kitchen operations.
- Made sure everything is ready to use for opening closing staff.
Cook
Popeyes Luisana kitchen
03.2019 - 05.2021
- Prepared and served menu items according to brand standards recipes and food safety requirements.
- Collaborate with kitchen staff to ensure timely service during peak hours.
- Adhere to food safety and sanitation policies to exceed health inspection standards.
- Managed inventory of ingredients and report shortages to manager.
- Ensured cleanliness of the Kitchen and cooking equipment consistently.
- Assisted with receiving deliveries and proper storage of food supplies.
Delivery Driver
Canada Post
02.2020 - 01.2021
- Ensured timely delivery of packages while adhering to safety protocols.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational readiness.
- Navigated optimized routes using GPS technology to improve delivery efficiency.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Restaurant Supervisor
Seoul Garden Korean Style Buffet Restaurant
04.2014 - 03.2017
- Interviewed, hired, and trained front-of-house staff, increase retention and morale.
- Managed payroll and scheduling for large team, ensuring adequate coverage and compliance.
- Oversaw dining room operations and maintained quality control on food and beverage service.
- Maintained food safety and kitchen cleanliness in compliance with Singapore health regulations.
- Handled guest complaints and resolved conflicts, consistently improving customer reviews.
- Conducted regular staff performance reviews and professional development sessions.
- Ensured food safety and compliance with health codes, always passing inspections.
- Optimized inventory levels and ordering; reduced waste and operational costs.
Education
Post-Baccalaureate Diploma - Business Studies
Thompson Rivers University
Kamloops, BC12.2020
Bachelor - Business administration
Punjab Technical University
12.2012
Skills
- Kitchen Operations & Food Preparation: Experienced in preparing and presenting high-quality food in fast-paced environments while maintaining consistency, accuracy, and efficiency
- Team Leadership & Staff Supervision: Able to guide and motivate kitchen and retail staff to meet daily goals, ensure teamwork, and maintain smooth service flow
- Customer Service Excellence: Focused on delivering friendly, professional service and resolving customer concerns quickly
- Food Safety & Hygiene (Certified): Knowledge of food safety regulations, cross-contamination prevention, and proper food handling
- Inventory & Stock Management: Skilled in tracking ingredients, reducing waste, and maintaining sufficient stock for busy periods
- Time Management & Multitasking: Proven ability to handle multiple tasks efficiently, prioritize orders, and stay calm under pressure
- Problem Solving & Decision-Making: Able to identify and resolve kitchen or service issues promptly, maintaining quality
- POS and Retail Operations: Proficient in cash handling, point-of-sale systems, and general store operations
Certification
Food Handler Certificate — Singapore (2014-05)
Timeline
Cook/Kitchen Supervisor
A&W Restaurant
01.2022 - 11.2024
Retail Store Supervisor
Husky Gas Station
07.2021 - 02.2025
Delivery Driver
Canada Post
02.2020 - 01.2021
Cook
Popeyes Luisana kitchen
03.2019 - 05.2021
Restaurant Supervisor
Seoul Garden Korean Style Buffet Restaurant
04.2014 - 03.2017
Bachelor - Business administration
Punjab Technical University
Post-Baccalaureate Diploma - Business Studies
Thompson Rivers University