Palwinder Kaur
Woodstock,ON
Summary
Dynamic supervisor with proven leadership at Firehouse Subs, enhancing team productivity through effective training and process improvements. Skilled in customer service and staff management, I successfully increased customer satisfaction by addressing concerns promptly. Committed to fostering a collaborative environment and driving operational excellence through analytical thinking and problem-solving.
Overview
5
5
years of professional experience
Work History
Supervisor
Firehouse Subs
Brampton, ON
06.2021 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Member
Plastic Factory
Vaughan, ON
04.2020 - 06.2021
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Team Member
Victoria Hotel
Niagara Falls
10.2019 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
General Arts And Science -
Niagara College
Niagara Falls, ON04.2021
Masters Of Botany - Science
Khalsa College
Punjab, India05.2018
Bachelor Of Science -
Government College
Punjab, India05.2016
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Team building
- Operations management
- Process monitoring and improvement
- Negotiation
- Contract management
Languages
English
Professional Working
Timeline
Supervisor
Firehouse Subs
06.2021 - 03.2025
Team Member
Plastic Factory
04.2020 - 06.2021
Team Member
Victoria Hotel
10.2019 - 12.2019
General Arts And Science -
Niagara College
Masters Of Botany - Science
Khalsa College
Bachelor Of Science -
Government College