Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Palwinder Kaur

Woodstock,ON

Summary

Dynamic supervisor with proven leadership at Firehouse Subs, enhancing team productivity through effective training and process improvements. Skilled in customer service and staff management, I successfully increased customer satisfaction by addressing concerns promptly. Committed to fostering a collaborative environment and driving operational excellence through analytical thinking and problem-solving.

Overview

5
5
years of professional experience

Work History

Supervisor

Firehouse Subs
06.2021 - 03.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Team Member

Plastic Factory
04.2020 - 06.2021
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

Team Member

Victoria Hotel
10.2019 - 12.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

General Arts And Science -

Niagara College
Niagara Falls, ON
04.2021

Masters Of Botany - Science

Khalsa College
Punjab, India
05.2018

Bachelor Of Science -

Government College
Punjab, India
05.2016

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Analytical thinking
  • Team building
  • Operations management
  • Process monitoring and improvement
  • Negotiation
  • Contract management

Languages

English
Professional Working

Timeline

Supervisor

Firehouse Subs
06.2021 - 03.2025

Team Member

Plastic Factory
04.2020 - 06.2021

Team Member

Victoria Hotel
10.2019 - 12.2019

General Arts And Science -

Niagara College

Masters Of Botany - Science

Khalsa College

Bachelor Of Science -

Government College

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Palwinder Kaur