Palwinder Kaur
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Alight Solutions
08.2023 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated clients about health insurance coverage options, benefits and costs.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Customer Service Representative
York Car Rental
08.2022 - 03.2023
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
Claims Representative
Economy Car Rental
08.2021 - 08.2022
- Followed up with customers on unresolved issues.
- Updated claims system to track claim status and provide relevant information to other department.
- Investigated accidents or incidents to determine cause and extent of damages.
- Calculated adjustments, premiums and refunds.
Customer Service Call Center Agent
Fedex Express
03.2021 - 08.2021
- Responded to customer calls and emails to answer questions about products and services.
- Processed debit and credit card and electronic check payments.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Office Administrative Assistant
E-Z Rent A Car
02.2017 - 03.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Supply Chain Management -
Canadore College of Applied Arts And Technology
North Bay, ON06.2018
Business Management -
Canadore College of Applied Arts And Technology
North Bay, ON09.2017
Bachelor Of Commerce -
Dm College
India05.2016
Skills
- Customer Relations
- Multi-Line Telephone Operation
- Call Center Operations
- Team Development
- Paperwork Processing
Timeline
Work From Home Agent
Alight Solutions
08.2023 - Current
Customer Service Representative
York Car Rental
08.2022 - 03.2023
Claims Representative
Economy Car Rental
08.2021 - 08.2022
Customer Service Call Center Agent
Fedex Express
03.2021 - 08.2021
Office Administrative Assistant
E-Z Rent A Car
02.2017 - 03.2021
Supply Chain Management -
Canadore College of Applied Arts And Technology
Business Management -
Canadore College of Applied Arts And Technology
Bachelor Of Commerce -
Dm College
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