Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Palwasha Bakhtyari

Karachi,Pakistan

Summary

Dynamic call center agent with a proven track record at Oneten Communication, enhancing efficiency and customer satisfaction. Expert in communication and problem-solving, consistently exceeding performance targets. Recognized for multitasking and adaptability in high-pressure environments, while demonstrating empathy to resolve client issues effectively. Certified in TOEFL, bringing strong language skills to the role.

Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.

Overview

2
2
years of professional experience

Work History

Call Center Agent

03.2023 - 06.2025
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Motivated and detail-oriented professional with experience in customer service as a call center agent. Skilled in communication, problem solving, and handling client inquiries. Strong background in languages and certified in TOEFL.

Education

High School Diploma -

Zarghona
Kabul, Afghanistan
03-2022

Kar Amoz -

TOEFL Certification
Kabul, Afghanistan
03-2017

Skills

  • Customer Service & Communication
  • Call Handling & Problem Solving
  • Multitasking & Time Management
  • Adaptability & Team Collaboration

Languages

Persian
Native or Bilingual
English
Full Professional
Urdu
Full Professional

Timeline

Call Center Agent

03.2023 - 06.2025

High School Diploma -

Zarghona

Kar Amoz -

TOEFL Certification
Palwasha Bakhtyari