Dynamic call center agent with a proven track record at Oneten Communication, enhancing efficiency and customer satisfaction. Expert in communication and problem-solving, consistently exceeding performance targets. Recognized for multitasking and adaptability in high-pressure environments, while demonstrating empathy to resolve client issues effectively. Certified in TOEFL, bringing strong language skills to the role.
Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities.