Palmina Blonda
Brampton
Summary
Understanding Senior Property Manager looking to tackle new responsibilities and duties in the senior property management field.
Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, volunteers, and board of directors. Goal oriented with strong leadership capabilities.
Over 25 years of experience managing, residential and commercial buildings, including Shared Facility Corporations and new construction builds. Strong knowledge of the Condominium Act, 1998 Strong knowledge of HVAC equipment Experience in recording Minutes of Board of Directors and Annual General Meetings and expertise in contract and vendor service management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Whitehill Residential Corporation
Brampton, Ontario
08.2023 - Current
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Enhanced property value through strategic capital improvement projects and regular upkeep.
- Communicated effectively with owners, residents, and on-site associates.
- Prepared [Business Name] annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
Senior Property Manager
Coldwell Banker Real Estate Management Leaders
Brampton, Ontario
09.2016 - 07.2023
- Responsible in Setting Up New Condominium Communities, Training Site Staff, Tendering Service Contracts, Establishing Operational Protocols, Creating Inaugural Budgets and Fiscal forecasts'
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
- Investigated and resolved any tenant complaints.
- Streamlined property management processes for improved efficiency and cost savings.
- Stayed abreast of industry trends and best practices through participation in professional organizations and continuing education opportunities.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Conducted regular property inspections to ensure compliance with safety regulations and company standards.
- Developed strong relationships with local vendors, ensuring timely completion of repairs at competitive prices.
- Completed regular performance evaluations of on-site staff members, identifying areas for growth or improvement as needed.
- Implemented preventative maintenance programs to minimize unexpected repair costs and extend the life of building systems.
- Managed budgetary planning and financial reporting for multiple properties, maintaining fiscal responsibility.
- Maintained building systems by working with maintenance services and supervised repairs.
- Oversaw a team of on-site staff members, providing support and guidance in daily operations and customer service initiatives.
- Prepared the Corporation's annual budget, scheduled expenditures, and collected monthly rent from tenants.
- Kept properties in compliance with local, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
Senior Executive Property Manager
ICON Property Management Ltd.
Toronto, ON
12.2014 - 09.2016
- Responsible in Setting Up New Condominium Communities, Training Site Staff, Tendering Service Contracts, Establishing Operational Protocols, Creating Inaugural Budgets and Fiscal forecasts'
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Collected and maintained careful records of condo fee payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Property Manager
Brookfield Condominium Services Ltd
Toronto, Ontario
04.2012 - 11.2014
- Responsible in preparing monthly property managers reports for the Board of Directors to review the day-to-day operations of the corporations and approve any major expenditures that may require attention
- Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive resident - property manager relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent Owners and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve disputes.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Property Manager
Simerra Property Management
Brampton, Ontario
12.2008 - 04.2012
- Worked alongside the developer in preparing all contracts for the condominium in accordance with the building’s Disclosure and Budget Statements prior to building registration
Property Manager
Andrejs Management Inc
Vaughan/Richmond Hill, Ontario
08.2004 - 12.2008
- Worked alongside the developer in preparing all contracts for the condominium in accordance with the building’s Disclosure and Budget Statements prior to building registration
- Handled resident complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Enhanced resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
Greenwin Property Management
Mississauga, ON
10.2002 - 08.2004
- Was responsible for the supervision of a live-in superintendent and a live-in superintendent couple
Assistant Property Manager
MRCM
Various Locations
10.1999 - 10.2002
- Worked along-side the Property Manager
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Posted policies and rules in common areas for tenant review.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Grade 12 Diploma -
St. Thomas Aquinas Secondary School
Business Certificate -
St. Thomas Aquinas Secondary School
Marketing Diploma -
Humber College of Applied Arts & Technology
Mortgage Agent License -
George Brown College
Skills
- Management/Supervision
- Property Inspections
- Maintenance Coordination
- Tenant relations
- Staff Supervision
- Vendor management knowledge
- Budgeting and Financial Analysis
- Property Management Expertise
- Regulatory Compliance
- Contract Administration
- Financial Reporting
- Staff Management
- Clear Communication
Certification
- Registered Condominium Manager (RCM) Designation, Association of Condominiums of Ontario (ACMO), Toronto, ON
- General License, The Condominium Management Regulatory Authority of Ontario (CMRAO), Toronto, ON
- CPM Candidate – Currently studying to attain the Certified Property Manager designation through REIC.
Personal Information
Title: RCM, OLCM, CPM Candidate
References
Available upon request.
Languages
English
Full Professional
Timeline
Senior Property Manager
Whitehill Residential Corporation
08.2023 - Current
Senior Property Manager
Coldwell Banker Real Estate Management Leaders
09.2016 - 07.2023
Senior Executive Property Manager
ICON Property Management Ltd.
12.2014 - 09.2016
Property Manager
Brookfield Condominium Services Ltd
04.2012 - 11.2014
Property Manager
Simerra Property Management
12.2008 - 04.2012
Property Manager
Andrejs Management Inc
08.2004 - 12.2008
Property Manager
Greenwin Property Management
10.2002 - 08.2004
Assistant Property Manager
MRCM
10.1999 - 10.2002
Grade 12 Diploma -
St. Thomas Aquinas Secondary School
Business Certificate -
St. Thomas Aquinas Secondary School
Marketing Diploma -
Humber College of Applied Arts & Technology
Mortgage Agent License -
George Brown College