Pallavi Singh
Hayward,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Genpact
06.2020 - 06.2022
- Kept accounts receivable tracking database current with Cardinal Health(US Healthcare Process), collection and billing progress and program changes
- Evaluated open accounts to look for past-due balances and pursue collection strategies
- Resolved customer inquiries and complaints requiring management-level escalation
- Evaluated employee performance and conveyed constructive feedback to improve skills
Team Lead (Sales and Operations)
Hinduja Global Solutions
04.2017 - 06.2020
- Met KPIs consistently by motivating exceptional team performance and enabling consistent sales with hands-on leadership
- Directed and supervised team of 20.
- Created and distributed monthly, quarterly and annual reports to management regarding performance
- Resolved customer complaints regarding sales and service
- Coached, developed and motivated team to achieve revenue goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Associate Software Engineer
AVIS E SOLUTIONS PVT LTD
06.2016 - 03.2017
- Tackled development tasks based on system requirements and documented approaches
- Worked on struts2 and spring technologies to generate detailed report.
- Optimized test cases to maximize success of manual software testing
- Worked closely with global customers spanning to troubleshoot software problems
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use
Education
GL BAJAJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT
INDIA06.2016
Skills
- Object Oriented Programming, Java, SAP
- MS SQL
- Agile - Scrum, Waterfall
- MS EXCEL
- MS WORD
- POWERPOINT
- Amazon work space
Education And Achievements
Bachelor of Engineering Technology, GL Bajaj Institute of Technology and Management, Greater NOIDA, Uttar Pradesh, India, Merit leadership award - client site appreciation, AMCAT certification, INCAPP certification in C Language
Timeline
Assistant Manager
Genpact
06.2020 - 06.2022
Team Lead (Sales and Operations)
Hinduja Global Solutions
04.2017 - 06.2020
Associate Software Engineer
AVIS E SOLUTIONS PVT LTD
06.2016 - 03.2017
GL BAJAJ INSTITUTE OF TECHNOLOGY AND MANAGEMENT
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