Pallavi Sharma
Brampton,ON
Summary
Dedicated security guard with experience in maintaining safety through CCTV monitoring and incident management. Proven ability to handle customer inquiries and complaints professionally, ensuring a secure environment while delivering exceptional service.
Overview
3
3
Certifications
Work History
Security Guard
Torcon Security Services
Toronto, Ontario
- Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
- Checked the identification of people entering and exiting the facility to eliminate unauthorized visitors.
- Monitored CCTV systems to ensure safety and security of premises.
- Responded promptly to alarms and incidents, ensuring proper protocols were followed.
Sales Associate
Winners
Brampton, Ontario
- Operated cash register, processing transactions accurately and efficiently.
- Handled customer inquiries, resolving issues promptly and professionally.
- Answered incoming telephone calls to provide store, products and services information.
- Managed inventory by restocking shelves and tracking product availability.
Customer Service Representative
IO Solutions
Montreal, Quebec
- Handled a high volume of calls while maintaining professional communication standards.
- Managed customer complaints by following established protocols effectively.
- Maintain up-to-date knowledge of the company's products, services, and promotions to offer accurate assistance.
- Collaborate with cross-functional teams, including sales, back office, and technical support, to resolve complex issues.
Education
Business Administration: Sales And Marketing
Herzing College
Montreal, QCCommerce
DAV School
IndiaSkills
- CCTV Monitoring & Surveillance
- Visitor Management & Registration
- Incident Reporting & Documentation
- Customer Service & Professional Communication
- Microsoft Office
- Time Management
- Attention to Detail
- Honest and Ethical
Certification
CPR Certificate
Additional Info
- Legally authorized to work in Canada (PR)
- Availability: Full-time
- Comfortable with 8, 10, 12-hour day shift
- Reliable, Punctual and Eager to learn
Timeline
Security Guard
Torcon Security Services
Sales Associate
Winners
Customer Service Representative
IO Solutions
Business Administration: Sales And Marketing
Herzing College
Commerce
DAV School