Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Pallavi Sharma

Edmonton,Canada

Summary

Experienced IT and Retail professional skilled in customer experience, recruitment, negotiations, conflict management, problem-solving, and performance optimization. Capable project manager with a collaborative approach to teamwork. Committed to continuous learning and staying current with industry trends for organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Shoppers Drug Mart
Edmonton, Canada
10.2023 - 08.2024
  • Maximized customer engagement and loyalty by continually striving toward department-level sales targets while actively educating shoppers on PC Optimum opportunities.
  • Adhered to store loss prevention policies and procedures, as communicated by the Store Manager.
  • Upsold additional beauty items when appropriate to increase sales revenue.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Followed company policies related to returns, exchanges, and refunds according to guidelines.
  • Managed inventory levels by monitoring stock levels regularly.
  • Attended product training sessions to stay updated on new products and trends in the industry.

HR MANAGER

DigiMantra Labs
Mohali, India
12.2015 - 07.2023
  • Supervised the complete recruitment process, including job postings, candidate interviews, and facilitating onboarding procedures- Hired +180 staff in 7 years of working.
  • Responsible for regulating employee performances, company manuals, newsletters, and internal job postings.
  • Identify training needs and organize training sessions or workshops
  • Responsible for the management of business operations for the company by maintaining streamlined communication between the teams and company clients.
  • Worked on employee payroll, taxes, and compensation benefits with the finance team.
  • Hands-on experience in multiple HRIS and ATS systems, such as Zoho Recruit, Zoho People, Keka HR, and Freshworks.

CUSTOMER SERVICE EXECUTIVE

Ideamatic
Ludhiana, India
12.2014 - 12.2015
  • Identified prospective clients for IT services and software merchandise in the US, India, and the Middle East.
  • Achieved and exceeded quarterly sales targets, as outlined by the Team Lead.
  • Managed all aspects of lead tracking and reporting for increased team productivity
  • Demonstrated ability to create and present persuasive proposals, solutions, and contracts to clients.
  • Coordinated face-to-face and online meetings with potential clients to understand their needs and offer them solutions.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

Education

Certificate in Business Analysis & Professional Communication -

MacEwan University
07.2024

MBA: Human Resources & Operations -

Lovely Professional University
05.2018

Bachelor of Computer Application: Computer Science -

Khalsa College for Women
04.2014

Skills

  • Recruitment and staffing
  • HRIS software
  • Payroll Administration
  • Client Account Management
  • Teamwork and Collaboration
  • Microsoft Office 365

Certification

  • Employer Branding Certification from Hirist.
  • Prevention of Sexual Harassment at Workplace (POSH) Certification from TUV SVD.
  • Technical Recruiter Certificate from Hirist.

Accomplishments

  • Received 'Most Satisfied Customer Survey Index' Award in 2024.
  • Received 'Long Service' Award in 2023.
  • Received 'Employee of the Year' in 2019.

Timeline

Beauty Advisor

Shoppers Drug Mart
10.2023 - 08.2024

HR MANAGER

DigiMantra Labs
12.2015 - 07.2023

CUSTOMER SERVICE EXECUTIVE

Ideamatic
12.2014 - 12.2015

Certificate in Business Analysis & Professional Communication -

MacEwan University

MBA: Human Resources & Operations -

Lovely Professional University

Bachelor of Computer Application: Computer Science -

Khalsa College for Women

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Pallavi Sharma