Pallavi Rani
822-50 George Butchart Dr,North York,Ontario
Summary
Dynamic DC Associate at Hugo Boss with a proven track record in enhancing customer satisfaction through effective problem-solving and exceptional service. Skilled in inventory management and proficient in Microsoft Office, I foster strong stakeholder relationships and employ active listening to drive engagement and sales success.
Overview
1
1
year of professional experience
Work History
DC Associate
Hugo Boss
01.2024 - 03.2025
- Unloads trailers, sorts and repacks inbound freight.
- Picks and packs customer orders; flat pack goods and garments on hanger.
- Performs Value added services by applying price tickets as per customer’s request.
- Sorts and palletizes outbound cartons in shipping; load outbound trailers.
- Performs receiving, put away, picking processes using RF Scanner.
- Reports damages and vendor compliance issues.
- Resolves problems or discrepancies with help from immediate supervisor.
- Ensures Health and Safety techniques are used in all aspects of daily work responsibilities.
- Has ability to read and speak English language proficiently enough to communicate with coworkers, to understand and provide directions, to respond to management inquiries, and to-make entries on reports and records.
- Maintains condition of Distribution Center and/or warehouse work area (i.e., free of trash, product in correct location, etc.).
- Performs other duties as assigned.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Master Of Business Administration - Marketing Management
Vinayaka Mission’s Research Foundation (2008-2010)
Indian06.2010
Post Graduate Program (Full Time) - Human Resources Management (Part Time)
Poona School of Business
India06.2010
Bachelor - Science
RLSY
India 01.2008
Skills
- Customer service skills
- Positive language
- Problem solving
- Active listening with patience
- Attention to detail
- Computer proficiency and Leadership experienceWorked on Microsoft tools like Word doc , Excel ,PPT
- Perform data entry and retrieval with Microsoft Office
- Persuade customers to listen to sales pitches and consider making “up sell “purchases
Languages
English
Professional Working
Career Objective
I am Educated, Organized, active and motivated employee seeking a challenging tionin a reputed
organization where I can learn new skills, expand my knowledge, and leverage my learnings, my
communication, and problem-solving skills to provide exceptional service to customers and contribute
to the growth of the company.
Timeline
DC Associate
Hugo Boss
01.2024 - 03.2025
Master Of Business Administration - Marketing Management
Vinayaka Mission’s Research Foundation (2008-2010)
Post Graduate Program (Full Time) - Human Resources Management (Part Time)
Poona School of Business
Bachelor - Science
RLSY
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