Pallavi Kaul
Brampton,ON
Summary
Dynamic and customer-focused professional with strong organizational skills, and a background in providing administrative support and commitment to delivering excellent customer service. Experienced in a diverse range of duties, including scheduling, database management, and communication within healthcare settings. Proven ability to thrive in a fast-paced environment and work collaboratively within a team.
Overview
5
5
years of professional experience
18
18
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Volunteer in LINC classes
Malton Neighbourhood Services
09.2023 - Current
- Assisting ESL instructors and providing them with administrative support for optimizing the management of Language classes
- Initiating conversational practice sessions with newcomers to bolster their confidence in tackling Real-World Tasks
- Providing additional explanations and clarifications to students who require extra attention during the class, ensuring they do not struggle with comprehension
- Fostering a teaching-friendly environment by treating learners from diverse backgrounds as equals and sharing personal cultural experiences
- Helping newcomers in accessing various resources available to them, enhancing their interest in learning
- Organizing and executing cultural events and fundraisers that contribute to community engagement
- Assisting language instructors by organizing materials, files, and aiding in the smooth operation of the LINC Centre
- Facilitating conversation within newcomers by providing them with a stress-free environment necessary for imbibing new language
- Providing language support to newcomers for their successful integration into Canadian lifestyle and culture.
Dental Administrator
Primary Dental Leichhardt
07.2019 - 08.2022
- Provided comprehensive customer service by answering calls, emails, and assisting patients in person regarding inquiries, treatment plans, costs, and payment options
- Managed and updated the patient database, including dental charts and medical history, ensuring accurate and up-to-date records
- Conducted weekly reviews of digital and paper clinic records to ensure security and confidentiality of patient information
- Supervised administrative staff to ensure effective performance and adherence to duties
- Processed invoices for treatment transactions, optimizing clinic finances
- Ensured infection control through sterilization duties and maintenance of relevant documentation
- Prepared month-end reports for the Dental State Manager, demonstrating punctuality and attention to deadlines
- Reviewed business financial statements, providing recommendations for corrective action as necessary
- Handled patient complaints and concerns, implementing measures for resolution
- Managed stock holdings, collaborated with vendors on ordering and rotation, minimizing waste
- Attended stakeholder meetings, recorded minutes, and prepared correspondences for staff
- Planned, implemented, and monitored policies and standards for efficient clinic operation
- Facilitated procurement of supplies and equipment for dental clinic operations
- Coordinated the resolution of equipment malfunctions within the clinic making sure that both the dental practice and patients do not suffer.
Education
TESL Diploma -
Canadian College of Educators
Masters in Public Health - Occupational And Public Health
Macquarie University
Sydney, Australia 05.2001 - 05.2019
Bachelor of Dental Surgery - undefined
MNDAV Dental College and Hospital
Skills
Attention to detail
Excellent communication skills
Multi-task efficiently
Great team-player
Fast learner
Critical thinker
Impeccable Customer service
Certification
TESL Ontario
Timeline
Volunteer in LINC classes
Malton Neighbourhood Services
09.2023 - Current
Dental Administrator
Primary Dental Leichhardt
07.2019 - 08.2022
Masters in Public Health - Occupational And Public Health
Macquarie University
05.2001 - 05.2019
TESL Diploma -
Canadian College of Educators
Bachelor of Dental Surgery - undefined
MNDAV Dental College and Hospital