Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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PALLAVI KAPOOR

Oakville

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Monastery Bakery & Delicatessen
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Master of Organizational Management - Organization Management

Cambrian College of Applied Arts And Technology
Toronto, ON
12.2023

Master of International Business Management - International Business Management

Niagara College
Toronto, ON
04.2023

Skills

  • Staff Training
  • Money Handling Abilities
  • Speaking
  • Problem Solving
  • Time Management
  • Team Management

Hobbies

Exploring New Destination, Cooking, Listening Music, 

Timeline

Customer Service Representative

Monastery Bakery & Delicatessen
09.2022 - Current

Master of Organizational Management - Organization Management

Cambrian College of Applied Arts And Technology

Master of International Business Management - International Business Management

Niagara College

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PALLAVI KAPOOR