Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Pallavi Joshi

Winnipeg,MB

Summary

Accomplished Supervisor at A&W with a proven track record in staff management and strategic planning. Excelled in fostering teamwork, enhancing customer satisfaction, and improving productivity. Skilled in training and mentoring, adept at solving complex problems. Demonstrated leadership by achieving organizational goals and driving staff development. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

5
years of professional experience

Work History

A&W

Supervisor
02.2022 - Current

Job overview

  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Paladin Security Group

Team Lead
02.2020 - 01.2022

Job overview

  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

First Service Residential

Front Desk Receptionist
03.2019 - 12.2019

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Lower Canada College
Montréal, QC

High School Diploma
03.2021

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Inventory Control
  • Complex Problem-Solving
  • Processes and procedures
  • Staff Discipline
  • Staff Development
  • Priority management

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Elementary

Timeline

Supervisor

A&W
02.2022 - Current

Team Lead

Paladin Security Group
02.2020 - 01.2022

Front Desk Receptionist

First Service Residential
03.2019 - 12.2019

Lower Canada College

High School Diploma

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Pallavi Joshi