PALLAVI GUPTA
Regina,SK
Summary
Dedicated and results-driven professional with over a decade of extensive experience in sales, management, and customer service. Seeking a challenging Underwriter position where I can apply my well-honed skills in establishing positive client relationships, leveraging my analytical and decision-making expertise, and contributing to the growth and success of your organization. My solid background in client service and keen attention to detail make me an ideal candidate to excel in the underwriting field, evaluating and managing risk effectively while delivering outstanding service
Overview
11
11
years of professional experience
Work History
Bus Operator
City of Regina
01.2023 - Current
- Safely and efficiently operate city buses, adhering to traffic laws and established routes to transport passengers within the urban area.
- Assist passengers, including those with disabilities, in boarding and disembarking the bus, providing excellent customer service.
- Maintain a thorough understanding of assigned bus routes, stops, and schedules to ensure on-time and efficient transportation for passengers.
- Ensure the safety and security of passengers, checking for proper fare payment and responding to emergencies or security concerns.
- Conduct pre- and post-trip inspections of the bus to ensure its operational integrity and report any issues to maintenance teams.
- Communicate effectively with dispatchers and supervisors, reporting delays, accidents, and other relevant information.
- Stay informed about road closures, traffic detours, and route-related updates to minimize disruptions to service.
- Maintain accurate records, including daily reports on passengers, mileage, and other pertinent information.
- Enforce safety rules and regulations on the bus, ensuring passenger compliance and safety.
Supervisor
Tim Hortons
09.2014 - 12.2022
- Played a pivotal role in ensuring the efficient operation of a Tim Hortons restaurant, supervising staff, and maintaining the highest standards of customer service.
- Oversaw the day-to-day operations, providing guidance and direction to team members and ensuring strict adherence to company policies and procedures.
- Maintained a strong focus on customer service, addressing inquiries, concerns, and complaints to uphold customer satisfaction.
- Effectively managed the team, handling tasks such as training and onboarding new employees, scheduling shifts, conducting performance evaluations, and task delegation.
- Ensured the consistent quality and preparation of food and beverages according to Tim Hortons' standards.
- Monitored food safety and sanitation practices, overseeing inventory management and ordering supplies as required.
- Maintained equipment in optimal working condition and managed cash handling, register balancing, and daily reporting.
- Ensured the cleanliness and tidiness of the restaurant, adhering to health and safety regulations and local food safety requirements.
- Provided strong leadership to motivate the team to meet sales and performance targets and foster a positive work environment.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Assistant Manager
Amar International ltd
04.2013 - 03.2014
- Logged daily shipped and received orders
- Prevented firm losses using awareness, attention to detail, and integrity
- Calling clients regarding quotes and Sales orders
- Processed daily invoices and billed renewed invoices to clients.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
BBA - Bachelors in Business Administration
Punjab Technical University Jalandhar (India)
India2012
Skills
- Customer Relations Skills
- Effective Communication Skills
- Special Needs Understanding
- Valid Class 2A License
- Operations Management
- Product and Service Knowledge
- Business Administration
- Customer Relationship Management (CRM)
- Sales Growth
- Sales Reporting
- Promotional Planning
- Business Development
- Sales and Marketing
References
Available upon Request
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Bus Operator
City of Regina
01.2023 - Current
Supervisor
Tim Hortons
09.2014 - 12.2022
Assistant Manager
Amar International ltd
04.2013 - 03.2014
BBA - Bachelors in Business Administration
Punjab Technical University Jalandhar (India)
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