Pallavi Chadha
SBI Canada Bank
Brampton,ON
7
years of professional experience
Insightful and discerning professional committed to helping students strategically navigate educational environments. Informs students of degree requirements, academic rules and policies and responds empathetically to concerns and questions. Manages workshops to facilitate student success as well as proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers.
Work History
Relationship Manager, Banking Operations
4 Years 1 Month- Managed a diverse portfolio of high-net-worth clients, resulting in expanded revenue growth.
- Strengthened client relationships by providing timely and accurate financial advice, leading to increased customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and maintaining long-term client retention.
- Collaborated with cross-functional teams to develop new products and services tailored to the needs of relationship banking customers.
Business Banking Advisor
1 Year 10 Months- Delivered exceptional experience and maintained productive relationships with more than 80 small businesses.
- Provided personalized financial advice, addressing unique needs of business clients across various industries.
- Ensured timely resolution of complex customer issues by liaising with relevant departments and stakeholders.
- Developed long-lasting relationships with clients, resulting in repeat business and positive referrals.
Training and Placement Officer
2 Years 9 Months- Spearheaded initiatives aimed at enhancing learning experiences through technology integration into course curriculums.
- Conducted more than 15 workshops every month for students to improve their skills and build their confidence.
- Enhanced training programs by incorporating industry trends and best practices in curriculum development.
- Mentored students throughout their academic journey, providing guidance on career paths and job search strategies.
- Identified training needs and planned and conducted classes accordingly.
Education
Master of Arts - Economics
BBA - Commerce And Business Administration
Skills
Strong Organization
Student Support
Report Writing
Problem-Solving
Attention to Detail
Excellent Communication
Organizational Skills
Customer Service
Client Relations
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Relationship Manager, Banking Operations
SBI Canada Bank
10.2022 - CurrentRead More
Business Banking Advisor
RBC Royal Bank
11.2020 - 09.2022Read More
Training and Placement Officer
Lovely Professional University
07.2017 - 04.2020Read More
Guru Nanak Dev University
Master of Arts from Economics
Read More
Guru Nanak Dev University
BBA from Commerce And Business Administration
Read More