Intern
BSNL, Bharat Sanchar Nigam
Srinagar, Jammu And Kashmir
06.2018 - 07.2018
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
- Interacted with customers by phone, email, or in-person to provide information.
- Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
- Provide Level-2 support and troubleshooting to resolve issues.
- Troubleshooting VoIP issues using packet capture tools and VoIP server logs.
- Perform investigations into data network faults in local and wide-area situations utilizing data from various sources.
