Summary
Overview
Work History
Education
Skills
Timeline
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Palika

Edmonton,AB

Summary

Forward thinking, reliable, detail oriented individual with outstanding customer service skills seeking a rewarding position. Passion for working with people and able to quickly learn. Customer service mindset as well as strong communication skills. High energy team player with a proven history of leadership, planning and problem solving. Establishes clear guidelines and enforces consistent policies to achieve important objectives. Excellent relationship building, multitasking and decision making skills.

Overview

2
2
years of professional experience

Work History

Cashier

Real Candian Superstore
Edmonton, AB
01.2023 - Current
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at beginning and end of each work shift.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Guest Service Representative

McDonald's
Edmonton, AB
11.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Customer Service Representative

Easy Day
Hoshiarpur, Punjab
06.2021 - 05.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Cross-trained and provided backup support for organizational leadership.

Education

Business Administration

NorQuest College
Edmonton, AB

Skills

  • Able to type 50wpm
  • Excellent communication
  • Customer service
  • Organization skills
  • Problem solving
  • Self-motivated
  • Team player
  • Public interaction
  • Company culture and values
  • Emergency situations management
  • Conflict mediation
  • Company Culture and Values
  • Customer Feedback
  • Microsoft Word
  • Training and coaching
  • Leadership
  • Administrative tasks
  • Team oversight
  • Relationship building
  • Computer skills
  • Active listening
  • People skills
  • Planning

Timeline

Cashier

Real Candian Superstore
01.2023 - Current

Guest Service Representative

McDonald's
11.2022 - Current

Customer Service Representative

Easy Day
06.2021 - 05.2022

Business Administration

NorQuest College

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Palika