Palepa Toloai
Lawndale
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at Jimmy John's. Proven ability to enhance operational efficiency and resolve customer issues effectively. Skilled in multitasking and training team members, fostering a collaborative environment that drives productivity and maintains high standards of cleanliness and organization.
Energetic and collaborative individual with a passion for teamwork and customer satisfaction. Understands the importance of effective communication and problem-solving. Committed to contributing positively and making a meaningful impact on team goals.
Overview
3
3
years of professional experience
Work History
Team Member
Skyzone
03.2025 - 06.2025
- Collaborated with team members to ensure efficient workflow and operational effectiveness.
- Assisted in maintaining inventory accuracy through regular stock checks and documentation.
- Enhanced customer experience by providing prompt service and addressing inquiries efficiently.
- Maintained cleanliness and organization of work areas to uphold company standards and regulations.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Manager
Jimmy John's
09.2022 - 03.2025
- Assisted in daily operations, ensuring adherence to safety protocols and procedures.
- Supported team members in executing routine tasks efficiently and accurately.
- Participated in training sessions to enhance understanding of operational tools and systems.
- Adapted quickly to changing priorities, contributing to overall team productivity.
- Followed standard operating procedures to ensure compliance with company policies.
- Collaborated with colleagues to maintain a clean and organized work environment.
- Accomplished multiple tasks within established timeframes.
Education
No Degree - Veterinarian Assistant
California Healing Arts College
Carson, CA05-2026
High School Diploma -
Leuzinger High School
Hawthorne, CA06-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Leadership qualities
- Heavy lifting
- Organizing work stations
- Training and mentoring
- Relationship building
- Social media expertise
- Multitasking
- Active listening
- Teamwork
- Problem-solving abilities
- Team leadership
Timeline
Team Member
Skyzone
03.2025 - 06.2025
Manager
Jimmy John's
09.2022 - 03.2025
No Degree - Veterinarian Assistant
California Healing Arts College
High School Diploma -
Leuzinger High School