Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Palavi Sharma

Brampton,ON

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Team Member

Burger King
08.2023 - 12.2023
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Used proper techniques to prepare food and ingredients.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.

Customer Service Representative

Mukesh Gera & Associates
08.2020 - 06.2023
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Human Resources Associate

GNA University
07.2019 - 07.2020
  • Coordinated and conducted new hire pre-interviews.
  • Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
  • Gathered personnel records from employees from each department.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Oversaw and managed hiring process and assisted human resources.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Managed payroll processing and benefits to compensate employees for service rendered.

Human Resources Management Trainee

Videocon Integrated Solutions Pvt. Ltd.
06.2017 - 12.2018
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Answered phone and performed clerical duties to assist human resources department.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Drafted technical documents, social media posts and internal memoranda.
  • Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
  • Created and updated tracking spreadsheets using MS Excel.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Education

Post Graduate Diploma in Project Management -

Algoma University
Mississauga, Canada
04.2025

Bachelor of Commerce - Commerce And Business Administration

Guru Nanak Dev University
India
2017

Skills

  • Computer proficiency
  • Friendly demeanor
  • Excellent time management
  • Strong research skills
  • Adaptable learner
  • Creative problem solving
  • Excellent communication skills
  • Cleanliness
  • Multi-tasking ability
  • Critical thinker
  • Quality-focused
  • Self-starter

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Additional Information

AVAILABILITY (Flexible - Full Time: 40 Hours/Week)

Timeline

Team Member

Burger King
08.2023 - 12.2023

Customer Service Representative

Mukesh Gera & Associates
08.2020 - 06.2023

Human Resources Associate

GNA University
07.2019 - 07.2020

Human Resources Management Trainee

Videocon Integrated Solutions Pvt. Ltd.
06.2017 - 12.2018

Post Graduate Diploma in Project Management -

Algoma University

Bachelor of Commerce - Commerce And Business Administration

Guru Nanak Dev University

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Palavi Sharma