Palavi Sharma
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Team Member
Burger King
Mississauga
08.2023 - 12.2023
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Customer Service Representative
Mukesh Gera & Associates
India
08.2020 - 06.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Human Resources Associate
GNA University
India
07.2019 - 07.2020
- Coordinated and conducted new hire pre-interviews.
- Reviewed and confirmed that final paid hours corresponded with timesheets and state laws.
- Gathered personnel records from employees from each department.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
- Managed payroll processing and benefits to compensate employees for service rendered.
Human Resources Management Trainee
Videocon Integrated Solutions Pvt. Ltd.
India
06.2017 - 12.2018
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Drafted technical documents, social media posts and internal memoranda.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Created and updated tracking spreadsheets using MS Excel.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Education
Post Graduate Diploma in Project Management -
Algoma University
Mississauga, Canada04.2025
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University
India2017
Skills
- Computer proficiency
- Friendly demeanor
- Excellent time management
- Strong research skills
- Adaptable learner
- Creative problem solving
- Excellent communication skills
- Cleanliness
- Multi-tasking ability
- Critical thinker
- Quality-focused
- Self-starter
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
AVAILABILITY (Flexible - Full Time: 40 Hours/Week)
Timeline
Team Member
Burger King
08.2023 - 12.2023
Customer Service Representative
Mukesh Gera & Associates
08.2020 - 06.2023
Human Resources Associate
GNA University
07.2019 - 07.2020
Human Resources Management Trainee
Videocon Integrated Solutions Pvt. Ltd.
06.2017 - 12.2018
Post Graduate Diploma in Project Management -
Algoma University
Bachelor of Commerce - Commerce And Business Administration
Guru Nanak Dev University