Venkatesan Elumalai
Kovilambakkam,India
Summary
To pursue a challenging career in an organization that offers me learning opportunities and professional growth, at the same time helps me to utilize my skills for the growth of the organization.
Overview
9
9
years of professional experience
Work History
Debt Recovery Officer
TVS CREDIT SERVICES LIMITED
10.2020 - 02.2025
- Completed CAP training and been working as Manager for last 6 months.
- Completed Examination for Debt Recovery Agents (DRA).
- Managed a large caseload of diverse accounts, prioritizing tasks to maximize recovery rates and maintain client satisfaction.
- Collaborated with legal teams to enforce judgments and initiate garnishments, resulting in successful debt recoveries.
- Worked closely with credit bureaus to update debtor credit reports accurately after successful collections or settlements.
- Increased debt recovery rates by implementing efficient collection strategies and maintaining strong communication with clients.
- Negotiated payment plans with delinquent account holders, facilitating more manageable repayment options for debtors while ensuring timely payments for clients.
- Streamlined internal processes for faster results by optimizing workflows and prioritizing high-impact cases.
- Provided training and guidance to junior team members, enhancing their understanding of compliance requirements and improving their overall skill set in handling difficult cases.
- Minimized company risk exposure by adhering strictly to federal regulations and industry best practices during all collection activities.
Home Loan Counselor [Collection]
ICICI Bank Pvt.Ltd
05.2019 - 06.2020
- I worked as an executive in order to collect all the mandatory documents from customer and engaged with them to complete all the backend process to initiate the home loan for company
- Experience: 6 Month [From May 2019 – June 2020]
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Explained very technical financial information to applicants in easy to understand language.
Coordination Executive
Vodafone
10.2015 - 04.2019
- I worked as an executive to complete all the mandatory service process as “Document collection & verification and also initiated the service activation process for company in a technical wise
- Experience: 4 Years [From Oct 2015 to April 2019 ]
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Reviewed employee concerns and new opportunities to drive business strategies.
Education
MBA - HUMAN RESOURCE MANAGEMENT
University of Madras
Chennai01-2013
Bachelor of Arts - B.COM
MOHAMED SATHAK COLLEGE OF ARTS & SCIENCE
SHOLLINGANALLUR06-2009
HSC -
Government Higher Secondary School
CHENNAI01.2006
SSLC - General Studies
Government Higher Secondary School
CHENNAI01.2004
Skills
- Completed CAP training and been working as Manager for last 6 months
- Completed Examination for Debt Recovery Agents (DRA)
- Completed course in DCA (Diploma in Computer Application)
- Windows 11
- Updated the knowledge to work on latest version of Microsoft office 11
Languages
English
Full Professional
Tamil
Full Professional
Interests
- I participate in low-impact exercises to strengthen core muscles
- Participating in cultural exchange programs and homestays
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Documenting and sharing travel experiences
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
Timeline
Debt Recovery Officer
TVS CREDIT SERVICES LIMITED
10.2020 - 02.2025
Home Loan Counselor [Collection]
ICICI Bank Pvt.Ltd
05.2019 - 06.2020
Coordination Executive
Vodafone
10.2015 - 04.2019
MBA - HUMAN RESOURCE MANAGEMENT
University of Madras
Bachelor of Arts - B.COM
MOHAMED SATHAK COLLEGE OF ARTS & SCIENCE
HSC -
Government Higher Secondary School
SSLC - General Studies
Government Higher Secondary School
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