PALAKBEN PATEL

In this roll, I provided excellent customer service while thriving in a fast-paced, dynamic environment.

• Ensure a seamless customer experience to customers.
• Resolved customer complaints while prioritizing customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues.
• Ensure that the behavior of operator and other staff at the center is courteous towards the resident.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques to deliver polite and professional customer interactions.
• Mentor, coach and train new team members and promote a culture of excellence throughout team.
• Monitored customer service calls to verify representatives' adherence to service standards and best practice.

• Built positive rapport and relationships for high levels of customer satisfaction by providing multilingual customer support.
• Effectively supervised day-to-day front end operations of a busy customer service department.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Measured and improved customer satisfaction through feedback surveys and analysis.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delegated tasks to administrative support staff to organize and improve store efficiency.
• Regularly attend, participate in and support training and staff meetings.

• Identify opportunities with merchandising methodologies, setup eye caching and attractive merchandise stands and maintain general tidiness throughout the store.
• Assisted store guests with all client concerns, including replacements, refunds and returns courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor in a consistent manner.
• Maintained customer satisfaction with forward-thinking strategies while focusing on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers by paying attention to special needs or wants for products and services.