Summary
Overview
Work History
Education
Skills
Timeline
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Palak Soi

Palak Soi

Brampton,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Telecommunications Sales Representative

S P Data Digital
02.2023 - Current
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.

Customer Service Associate

Mcdonalds, PDI FOODS
05.2022 - 08.2023
  • Providing customer service and meeting the expectations of the customers
  • Order taking and preparing meals and beverages
  • Work well with team members and Mentoring New Hires
  • Prepare food according to the restaurant’s standards of health and safety
  • Become familiar with the restaurant’s menu and answer any questions that the customers have, to provide better suggestions
  • Support great dining and meal experiences for guests

Customer Service Representative

Optima Communications
09.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Processing Associate

Krispy Kreme Donuts
10.2020 - 12.2021
  • Preparing orders adhering to the restaurant’s health and safety protocol
  • Keeping check of the stock and dry goods and reordering when required
  • Impeccable team work to provide quality service.
  • Cash Handling

Education

Post-Degree Certificate - Strategic Marketing Communications

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2022

Bachelor of Arts - Journalism And Mass Communication

Indraprasth University
New Delhi, India
05.2019

Skills

  • Proposal Development
  • Telecommunications Systems
  • Sales and Promotions
  • Order Management
  • Sales Tools Navigation
  • Microsoft Office Proficiency
  • Project Management
  • Written and Oral Communication
  • Mentorship Sales Territory
  • Client Retention

Timeline

Telecommunications Sales Representative

S P Data Digital
02.2023 - Current

Customer Service Representative

Optima Communications
09.2022 - 02.2023

Customer Service Associate

Mcdonalds, PDI FOODS
05.2022 - 08.2023

Processing Associate

Krispy Kreme Donuts
10.2020 - 12.2021

Post-Degree Certificate - Strategic Marketing Communications

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - Journalism And Mass Communication

Indraprasth University

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Palak Soi