Palak Sidhu
Terrace,BC
Summary
Results-oriented payroll specialist with a proven track record of enhancing payroll accuracy at Coast Mountain School District 82 through exceptional analytical skills. Demonstrated leadership as Customer Service Representative Team Lead at Teleperformance, excelling in project management and driving customer satisfaction. Adept at fostering high-performing teams and streamlining processes to achieve organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Payroll Technician
Coast Mountain School District 82
Terrace, British Columbia
05.2024 - Current
- Reconciled payroll accounts and resolved discrepancies in a timely manner.
- Prepared and submitted payroll reports for review by senior management.
- Managed payroll and time and attendance systems.
- Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
- Performed manual calculations to ensure accuracy of payroll entries.
- Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department and division transfers.
- Collaborated with external auditors during annual audits, providing necessary payroll records and explanations.
Food Service Attendant
Chances Casino
Terrace, British Columbia
01.2023 - Current
- Greeted guests warmly upon their arrival to the restaurant or cafeteria.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Collaborated with team to deliver timely service of items.
- Communicated effectively with supervisors about any issues or concerns related to food service operations.
- Prepared and served food to customers in a timely manner.
Customer Service Representative Team Lead
Teleperformance
Chandigarh, India
02.2022 - 11.2022
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Served as primary point of contact for all internal and external inquiries regarding the department's services.
- Assessed team workloads to ensure adequate coverage during peak periods of demand.
- Resolved customer complaints or answered customers' questions.
- Performed quality assurance audits of calls handled by representatives.
- Maintained up-to-date knowledge about products and services offered by the company.
Education
High School Diploma -
Coast Mountain College
Terrace, BC04-2024
Skills
- Payroll processing
- Benefits administration
- Payroll software proficiency
- Analytical skills
- Policy adherence
- Project management
- Data entry
- Journal entry preparation
Certification
- Occupational First Aid Level 1
- Red Cross Emergency Childcare First Aid &CPR/ AED Level B
Timeline
Payroll Technician
Coast Mountain School District 82
05.2024 - Current
Food Service Attendant
Chances Casino
01.2023 - Current
Customer Service Representative Team Lead
Teleperformance
02.2022 - 11.2022
High School Diploma -
Coast Mountain College
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