Palak Parekh
Whitby
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Global Fuels. Excelled in administrative management and customer service retention, significantly improving service delivery. Skilled in sales promotion and adept at scheduling, demonstrating exceptional organizational abilities. Achieved notable success in addressing customer concerns, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Front Store Manager
Global Fuels
01.2020 - Current
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Responsible for balancing out cash drawer at the end of each shift and submitting receipts and transaction logs.
- Completing all opening and closing job duties, and prepped the store for the following day.
- Responsible for merchandising, stocking, hanging signs, store displays and rotating inventory on shelves.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Routinely monitoring gas pumps, keeping track of gas tank levels and store inventory.
- Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
Customer Service Advisor
Concentrix
07.2021 - 05.2022
- Handle inbound calls from customers, responding to inquiries, providing assistance, and resolving issues effectively.
- Address customer complaints regarding products or services and work toward a resolution that ensures customer satisfaction, such as offering solutions or escalating issues to higher-level support teams when necessary.
- Offer guidance on basic vehicle maintenance and troubleshooting common issues with vehicles. This may include helping customers understand vehicle features, vehicle recalls, or how to operate certain functions.
- Help customers schedule maintenance or repair services for their GM vehicles and provide relevant details about service locations, times, and procedures.
- Provide customers with warranty coverage details, recall information, and instructions on how to proceed with warranty claims or addressing recalls.
- Accurately record customer interactions and feedback in customer relationship management (CRM) system to maintain accurate records of support provided and ensure smooth future interactions.
- Manage situations where customers may be unhappy, taking steps to resolve their concerns and escalate to higher-level management if necessary.
Education
Rishiraj Institute of Technology
Indore, MP, India 09.2008
Skills
- Administration and reporting
- Sales tracking
- Customer Service & retention
- Administrative management
- Sales promotion
- Scheduling and coordinating
- Excellent organizational skills
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Advisor
Concentrix
07.2021 - 05.2022
Front Store Manager
Global Fuels
01.2020 - Current
Rishiraj Institute of Technology
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