Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

PALAK LALWANI

Toronto,ON

Summary

Results-driven professional with over 5 years of diverse experience in customer service, management, and sales roles. Skilled in elevating client experiences, resolving issues, and upholding a positive company image. Exceptional communicator with strong problem-solving abilities and a proven track record of building and nurturing professional relationships. Committed to excellence and continuous improvement, adept at adapting to various roles and responsibilities. Additionally, a versatile fashion professional with a Bachelor of Honours in Fashion Design and specialized training in Fashion Management. Proficient in bridal consulting, delivering personalized solutions tailored to clients preferences. Dedicated to innovation and client satisfaction, with a passion for making a meaningful impact in any role.

Overview

5
5
years of professional experience

Work History

Store Manager

Karigur
08.2021 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Directed and evaluated all operational aspects of the establishment, including consultancy, retail, styling, designing, and client advisory sessions.
  • Developed embroidery samples and silhouettes in alignment with current trends and client demands, contributing to the brand's innovation and market competitiveness.

Customer Service Executive

Your Dollar Store With More
02.2020 - 06.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Expertly navigated escalating situations, leading to resolutions that satisfied client’s needs while adhering to company policies.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Successfully managed store operations in the absence of the store manager, demonstrating leadership and reliability.
  • Handled cash transactions and restocked inventory to maintain store efficiency.
  • Operated cash register with accuracy and efficiency, maintaining accountability for financial transactions

Assistant Creative Director

Khin Khwab
11.2018 - 10.2019
  • Enhanced brand image by conceptualizing and executing creative campaigns across multiple platforms.
  • Collaborated with marketing teams to develop cohesive strategies for better consumer engagement.
  • Managed creative projects from conception to completion, ensuring high-quality deliverables within deadlines.
  • Mentored junior designers and provided constructive feedback, fostering their professional growth and development.
  • Increased client satisfaction by consistently delivering visually compelling designs that aligned with brand objectives.
  • Developed innovative concepts for advertising campaigns, driving increased consumer interest and sales revenue.
  • Established strong relationships with clients through effective communication and understanding of their unique needs.
  • Conducted market research and analyzed industry trends to inform strategic direction for creative initiatives.
  • Led brainstorming sessions aimed at generating fresh ideas for new campaigns or revitalizing existing ones.
  • Reviewed competitor materials to identify opportunities for differentiation in the marketplace while staying true to our brand identity.

Education

Fashion Management

George Brown College
Toronto, ON
04.2021

Bachelor Of Arts Honours - Fashion Design

Pearl Academy of Fashion
New Delhi , India
04.2018

Skills

  • Customer Service Management
  • Operations Management
  • Team Development
  • Revenue Generation
  • Retail Inventory Management
  • Store Merchandising
  • Team Leadership
  • Customer Response
  • Vendor Management
  • Customer Relations
  • Training and mentoring
  • Maximizing profitability
  • Team Building and Leadership
  • Multitasking and Organization
  • Team motivation
  • Relationship building and management
  • Store operations
  • Sales expertise
  • Customer Service
  • Problem-Solving

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Store Manager

Karigur
08.2021 - Current

Customer Service Executive

Your Dollar Store With More
02.2020 - 06.2021

Assistant Creative Director

Khin Khwab
11.2018 - 10.2019

Fashion Management

George Brown College

Bachelor Of Arts Honours - Fashion Design

Pearl Academy of Fashion

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