Palak Kuthiala
Burnaby,BC
Summary
Highly motivated and talented leader with over 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
A&W
06.2021 - Current
- Leads a team of 20+ employees, ensuring effective management and coordination of all restaurant operations
- Managed schedules, handled payroll, and addressed employee concerns in a timely and professional manner
- Maintaining the team database that includes but is not limited to personal information, payroll, pay, training plans, etc
- Conducted training programs to enhance staff skills, resulting in improved customer service and satisfaction
- Established a calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with suppliers and negotiated contracts to optimize costs and quality of supplies
- Maintained inventory levels, monitored food quality, and ensured compliance with health and safety regulations
Personal Support Worker
Private Household
11.2022 - 05.2023
- Supporting individuals with physical disabilities or limitations to move around safely, including using mobility aids or transferring techniques
- Observing and documenting individuals' behaviors, health status, and any significant changes, reporting them to the appropriate healthcare professionals
- Assisting individuals in participating in community activities, social events, and appointments, and promoting their independence and inclusion.
Assistant Manager
A&W
09.2019 - 05.2021
- Assisted the General Manager in overseeing daily operations, ensuring the smooth and efficient functioning of the restaurant
- Collaborated with the management team to develop and implement strategies to enhance customer satisfaction and increase sales
- Trained and supervised staff members, fostering a positive work environment and providing guidance to achieve performance goals
- Monitored inventory levels, maintained vendor relationships, and optimized supply chain management.
Education
Diploma in Computer Information Systems -
Kwantlen Polytechnic University
Surrey, Canada12.2020
Skills
- Staff Management
- Customer Engagement
- Recruitment
- Supervisory Skills
- Trained in Performance and Wage Reviews
- Staff Scheduling
- Conflict Resolution Techniques
- Strong command of Microsoft office
- Inventory Control and Record Keeping
- Customer-Oriented
- Complaint Resolution
Certification
- Standard First Aid and CPR (2023)
- Food safe Level 1 (2019)
- CCNA Routing and Switching Introduction
Transferrable Skills
- Excellent verbal and written communication skills in English, Hindi and Punjabi.
- Proficient in identifying operational challenges, analyzing root causes, and implementing effective solutions
- Ability to work efficiently under pressure and meeting the deadlines.
- Flexibility and adaptability to the needs of clients and understanding client confidentiality.
- Expertise in conflict resolution and maintaining positive relationships.
- Displays willingness to initiate action, achieve positive and high-quality outcomes
- Capable of working effectively with minimal guidance
- Experience in managing budgets and controlling costs.
Volunteer Experience
Peer Mentor, Kwantlen Polytechnic University, 01/2019, 08/2019, Surrey, Canada, Guided new students to discover resources, programs, volunteer and employment opportunities, and clubs to help them engage in the university environment, Developed and implemented effective programs to enhance undergraduate student engagement, Facilitated workshops and programs over Zoom to support undergraduate students.
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Personal Support Worker
Private Household
11.2022 - 05.2023
Restaurant Manager
A&W
06.2021 - Current
Assistant Manager
A&W
09.2019 - 05.2021
Diploma in Computer Information Systems -
Kwantlen Polytechnic University
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