Summary
Overview
Work History
Education
Skills
Websites
References
Languages
Timeline
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Palak Kamra

Scarborough,ON

Summary

Self-motivated and highly professional business diploma student. Individual with highly extensive sales and customer service experience. Highly organized, focused, determined and ambitious person. Productive team player with stress management and problem-solving skills. Proficiency in Microsoft Power point, Excel and Word.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Decathlon
06.2023 - 11.2023
  • Provide timely and professional assistance to customers, addressing inquiries,resolving issues, and ensuring a positive shopping experience.
  • Maintain a strong understanding of Decathlon's products , services and policies.
  • Collaborating with colleagues and collecting valuable customer feedback for continuous improvement

Customer Service Associate

FIS Global Business Solutions
01.2022 - 06.2023
  • Meeting performance metrics such as resolution time and customer satisfaction scores
  • Handling escalated customers by addressing their concerns to de-escalate the situation
  • Identifying opportunities for upselling to customers to increase sales
  • Successfully trained by managers as a Line Trainer and efficiently trained multiple batches to be ready for production on call-delivery

Fashion Consultant

Reliance Brands Limited
04.2021 - 12.2021
  • Operated a point-of-sale system to manage transactions, including credit, cash, returns
  • Exhibited expertise in executing visual merchandising strategies through the curation of compelling displays, preparation of signage, and pricing of items
  • Responsible for opening and closing the store, including handling cash, preparing daily deposit, and securing the store at the end of the day

Education

Diploma in Global Business Management -

Georgian college
01.2025

Bachelor's in Arts -

Delhi University
01.2022

Diploma in Fashion Entrepreneurship and Business Management -

National Institute of Fashion Technology
01.2019

Skills

  • Team Collaboration
  • Customer Support
  • Management
  • Sales
  • Problem solving
  • Inventory Control
  • POS System Operation

Websites

References

References available upon request

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Associate

Decathlon
06.2023 - 11.2023

Customer Service Associate

FIS Global Business Solutions
01.2022 - 06.2023

Fashion Consultant

Reliance Brands Limited
04.2021 - 12.2021

Diploma in Global Business Management -

Georgian college

Bachelor's in Arts -

Delhi University

Diploma in Fashion Entrepreneurship and Business Management -

National Institute of Fashion Technology

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Palak Kamra