Palak Jain
Summary
Knowledgeable with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Marshalls
06.2024 - 04.2025
- Delivered high-level customer support in a fast-paced retail environment.
- Reconciled end-of-day sales and processed transactions with an accuracy.
- Provided flexible support across departments, showcasing strong adaptability.
- Consistently met sales and customer satisfaction goals.
Copy and Print Associate
Staples
01.2021 - 04.2025
- Managed client print requests with a focus on detail, speed, and quality.
- Entered order data accurately into digital systems, ensuring proper billing and delivery.
- Collaborated with teams to improve workflow, enhancing turnaround efficiency by 20%.
- Maintained confidentiality of client documents, handling sensitive materials regularly.
Call Center Representative
Rogers Communications
01.2023 - 05.2024
- Handled sensitive customer data while resolving billing inquiries with precision and care.
- Utilized CRM tools to document and manage claims, ensuring compliance with internal protocols.
- Identified billing discrepancies and proactively resolved them to avoid claim rejections.
- Recognized for maintaining high resolution accuracy and speed under pressure.
Technical Customer Service Representative
Best Buy
03.2021 - 12.2022
- Managed electronic warranty claims, ensuring accurate data input and document verification.
- Maintained product and customer records, demonstrating attention to detail and data integrity.
- Delivered first-call resolution on many of cases, often involving complex technical issues.
- Supported backend administrative tasks including follow-ups and case documentation.
Education
Diploma - Global Business Management
Centennial College of Applied Arts & Technology
Scarborough, ON05.2019
Skills
- Medical Billing & Claims Processing
- Data Entry & Reconciliation
- Microsoft Office Suite
- Customer Service & Call Resolution
- Multilingual Communication
- Compliance & Confidentiality
- Customer support
- Refunds and exchanges
- Product and service solutions
Certification
- Canadian Securities Course (CSC) – In Progress
- QuickBooks Online – Currently Studying
Timeline
Customer Service Associate
Marshalls
06.2024 - 04.2025
Call Center Representative
Rogers Communications
01.2023 - 05.2024
Technical Customer Service Representative
Best Buy
03.2021 - 12.2022
Copy and Print Associate
Staples
01.2021 - 04.2025
Diploma - Global Business Management
Centennial College of Applied Arts & Technology
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