PALAK JAIN
Toronto,ON
Summary
Dedicated Pharmacist with a record of success reviewing patient data and providing superb customer service. A reliable and experienced Pharmacy Assistant currently pursuing a Master's degree in Regulatory Affairs from Northeastern University Toronto in order to be eligible to manage global regulatory process for companies innovating and developing cutting-edge products in healthcare and food safety.
Overview
4
4
years of professional experience
Work History
Pharmacy Assistant Volunteer
Marlee Compounding Pharmacy
2023.04 - 2023.09
- Accurately processed prescriptions through Kroll System.
- Received, processed and entered prescription orders into pharmacy databases.
- Prepared prescription medications such as Emulsions and creams along with its labels.
- Good understanding of blister Packaging.
- Managed patient calls.
Customer Service Manager
Walmart
2022.04 - Current
- Managed over 100 customer queries and appreciation per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Pharmacist
Rite Pharmacy
2021.06 - 2022.01
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Boosted sales and delivered outstanding customer service by assisting customers with pharmacy services, product questions and general store information.
Production, Quality Control & Packaging Department
Pharmalink Laboratories - Mumbai, India.
2019.05 - 2019.08
- 3 month Internship during 3rd year Bachelor in Pharmacy in Production, Quality Control and Packaging Department.
- Carried out Quality control and Quality Assurance using QA/QC equipments.
- Prepared and maintained documentation of the whole process.
Education
Master of Science - M.S of Regulatory Affairs
Northeastern University
Toronto, ON05.2023
Bachelor of Science - PHARMACY
H.K College of Pharmacy
Mumbai, India10.2020
Skills
- Managerial Skills
- Addressing Customer Inquiries
- Assisting Pharmacists
- Pharmacy Automation
- Product Restocking
- Filing Documents
- Quality Assurance and Control
- Cash Handling
- Practical Knowledge
- Upbeat and Positive Personality
Timeline
Pharmacy Assistant Volunteer
Marlee Compounding Pharmacy
2023.04 - 2023.09
Customer Service Manager
Walmart
2022.04 - Current
Assistant Pharmacist
Rite Pharmacy
2021.06 - 2022.01
Production, Quality Control & Packaging Department
Pharmalink Laboratories - Mumbai, India.
2019.05 - 2019.08
Master of Science - M.S of Regulatory Affairs
Northeastern University
Bachelor of Science - PHARMACY
H.K College of Pharmacy
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